Blogs

From exciting company updates to expert industry knowledge, get to know everything happening at Acquire BPO.

19 September 2023

Acquire BPO Wins Gold Stevie® at the 2023 Stevie Awards for Great Employers.

In a time when businesses and organizations worldwide grapple with unprecedented challenges, there are those who roll up their sleeves and work extra hard to ensure nothing gets in the way of delivering topnotch customer experience without compromising the health and safety of its most important asset: its people.

03 April 2023

Acquire BPO is pleased to announce that we are now officially certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS) version 4.0.

Chief Operating Officer Matt Carracher and Chief Technology Officer Andy King received the certificate from SISA Founder and CEO Dharshan Shanthamurthy and Principal Consultant Prajwal Gowda at a ceremony held at our Melbourne office on March 24, 2023.

05 August 2022

Acquire BPO welcomes Lynda Meredith as VP of Client Services & Nathan Park as VP of Global Sales

Acquire BPO is delighted to announce the new appointments of Lynda Meredith and Nathan Park as Vice President of Client Services and Vice President of Global Sales, respectively. Based out of our Melbourne headquarters, Lynda and Nathan join us at an exciting time of market expansion and enhanced service excellence.

07 June 2022

Acquire BPO donates 10,000+ vaccines to the Quezon City government

MANILA, Philippines — Between the wave of employees returning to offices and the descending trend of the average number of daily COVID-19 cases in the Philippines, it would be easy to think that, perhaps, the worst is over. But experts encourage everyone to stay vigilant—this is precisely when people begin to get careless, which could lead to a new spike in cases.

All blogs

Global Ramp-Up Continues with Our New Manila Offices

Global Ramp-Up Continues with Our New Manila Offices

Dominican Republic (DR) site expansion last year, Acquire BPO, a 7,000-strong, award-winning global outsourcer, continues to grow, with new sites in the Philippines and the DR going live in the second and third quarters of 2018.

Acquire BPO Makes It to IAOP’s® Global 100 for the Second Time | Acquire BPO

Acquire BPO Makes It to IAOP’s® Global 100 for the Second Time | Acquire BPO

Acquire BPO hits the mark for the second year in a row, claiming a spot among the best outsourcing service providers in the 2018 Global Outsourcing (GO) list of the International Association of Outsourcing Professionals® (IAOP®). Acquire remains the only Australian company in this definitive list of outsourcers around the world which was unveiled on February 21 at the 2018 IAOP Outsourcing World Summit in Orlando, Florida.

Acquire BPO Bags the People Strategy and Culture Award | Acquire BPO

Acquire BPO Bags the People Strategy and Culture Award | Acquire BPO

Acquire BPO won the Best in People Strategy & Culture award at the Contact Centre Week (CCW) Excellence Awards held 15 February 2018 at the RACV Royal Pines Resort in Gold Coast, Australia. The CCW Excellence Awards recognises and commends the efforts of the best contact centre teams and organisations, positioning them as thought leaders in the region.

Three keys to a smarter, frictionless contact centre

Three keys to a smarter, frictionless contact centre

Consumers across the board are looking for personalized experiences, but the stakes are higher for healthcare consumers. Due to the nature of the healthcare industry, consumers have to interact with multiple parties on emotional and sensitive topics, according to Deloitte’s “Health plans: What matters most to the healthcare consumer” report.

Let’s get personal: 3 key points to improve health insurance CX

Let’s get personal: 3 key points to improve health insurance CX

Consumers across the board are looking for personalized experiences, but the stakes are higher for healthcare consumers. Due to the nature of the healthcare industry, consumers have to interact with multiple parties on emotional and sensitive topics, according to Deloitte’s “Health plans: What matters most to the healthcare consumer” report.

Acquire the power of the people

Acquire the power of the people

In the latest issue of the Australian Financial Review, Acquire BPO’s CEO Scott Stavretis highlights how business boils down to people. He stresses the importance of hiring and retaining the best employees and how the company has grown along with its clients by harnessing the inner potential of its best employees.

Acquire BPO strikes gold at 2017 SSON Excellence Awards in Asia

Acquire BPO strikes gold at 2017 SSON Excellence Awards in Asia

Multi-awarded outsourcer Acquire BPO was announced as the Gold Winner in the Excellence in Customer Service category at the 2017 SSON Asia Excellence Awards. SSON’s Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates companies and service delivery teams who have exceeded industry standards in their shared services and outsourcing initiatives. The awarding ceremony was held at the Marina Bay Sands on 21 November 2017.

Growth in Dominican Republic with Santo Domingo facilities expansion

Growth in Dominican Republic with Santo Domingo facilities expansion

Acquire BPO just increased production space at the Acropolis, at the back of the ramp of key US clients in the region.

The new area is forecasted to be fully utilized by December 2017 and plans are already underway for further expansion, as new facilities are sought to meet demand.

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