Fully-managed, results-driven operations
This is our traditional, full-scope outsourcing solution where we drive operational performance & KPI success, Quality Assurance, training and a complete range of shared support services. With our Comprehensive model, you’ll enjoy the following components:
- People – Qualified resources recruited, trained and employed by us to serve as a high-performing extension of your local teams.
- Performance – Full outsourced management of your operations, including support, training, QA and compliance.
- Technology – Contact centre systems such Genesys’ omni-channel platforms, Verint WFM platform and Segue, our scalable, cloud-based platform.
- Assets – Dedicated workspaces, hardware and software, redundant network connectivity and enterprise-grade telephony platforms.
- Support – Access to shared services such as IT support, facilities management, recruitment, HR management, payroll and more.
Outsource with confidence
Proven operational performance by high-performing talent and experienced international teams, directed by a global executive team.
End-to-end client experience
Risk-free transition and hands-on focus through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.
99.999% network availability
Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.
Security & compliance
Global PCI certification and compliance to standards including SOC, HIPAA, ISO/IEC 27001:2013.
Talk to us
Fill out the form to acquire the outsourcing advantage with our comprehensive model.