Fully-managed, results-driven operations
This is our traditional, full-scope outsourcing solution where we drive operational performance & KPI success, Quality Assurance, training and a complete range of shared support services. With our Comprehensive model, you’ll enjoy the following components:
- People – Qualified resources recruited, trained and employed by us to serve as a high-performing extension of your local teams.
- Performance – Full outsourced management of your operations, including support, training, QA and compliance.
- Technology – Contact centre systems such Genesys’ omni-channel platforms, Verint WFM platform and Segue, our scalable, cloud-based platform.
- Assets – Dedicated workspaces, hardware and software, redundant network connectivity and enterprise-grade telephony platforms.
- Support – Access to shared services such as IT support, facilities management, recruitment, HR management, payroll and more.
Outsource with confidence
Proven operational performance by high-performing talent and experienced international teams, directed by a global executive team.
End-to-end client experience
Risk-free transition and hands-on focus through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.
99.999% network availability
Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.
Security & compliance
Global PCI certification and compliance to standards including SOC, HIPAA, ISO/IEC 27001:2013.
Comprehensive offshoring with robust back office support
Acquire BPO’s offshore operations helped Laser Group increase focus on member and customer experience.
Talk to us
Fill out the form to acquire the outsourcing advantage with our comprehensive model.