Technology to ensure seamless customer interactions
Empower customers, boost engagement and get optimal results with our feature-rich contact centre software.
Powerful and feature-rich contact centre software
Our contact centre technology provides clients with proactive and reactive channel management, enabling them to be responsive to market demands. We’ve invested in leading technology solutions to support businesses’ current and future needs. We offer a choice of enterprise-grade telephony platforms to improve efficiency & productivity, streamline interactions and ensure superior customer experience.
The leading automated, unified, enterprise-wide workforce management platform that optimises onshore and offshore resource needs ensuring better forecasting and real-time adherence management.
- Workforce optimisation
- Adherence management
- Cloud-based management
- Capacity planning
- Employee and operational flexibility
- Interaction channel improvement
Our proprietary contact centre telephony solution that is fully customisable and scalable to fit any business and deliver value and customer satisfaction.
- Single channel (voice) ACD
- Agent desktop
- Supervisor console
- Call recording
- NPS-CSAT integration
- Integration to Salesforce
- Web callback
- Social media engagement
- Mobile engagement
- Web engagement
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