Learn more about Australia’s leading outsourcer
Design, implementation and management of customer contact solutions
Acquire BPO was established in 2005 as a captive environment by two entrepreneurs, in response to the lack of offshoring providers with a high quality solution. The company has since evolved into a full-scale outsourced contact centre and BPO enjoying exponential growth year on year. Today, our company employs 9,500+ experienced professionals and operates from 15 state-of-the-art locations in Australia, the Philippines, the United States and the Dominican Republic. We serve a wide range of industries including Telecommunications, Banking & Financial Services, Insurance, Media, Education and Retail. These services include customer service, sales, technical support, retention campaigns, back-office functions, software development and marketing services for private and publicly-listed companies around the world—helping them to optimise costs, develop operational performance, increase productivity and efficiency and obtain flexibility in staffing and manpower.
Safe
Flexible
Innovative
Core purpose:
Powering businesses, to create a thriving global community
Vision:
To connect the business world to skilled people globally
Mission:
To be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price
We act and operate as a true reflection of our clients while promoting continuous improvement.
We deliver unique solutions to exceed expectations and our clients’ strategic objectives.
Award-winning outsourcer
years helping companies offshore
employees globally
training and development programs
locations worldwide
public and privately listed clients
core values
carrier-grade international MPLS network
Outsource with confidence
- Founded to service Australian telco provider
- 200 FTE
- 1 location
- Contact Centre services
- New Australian headquarters in Melbourne
- 3,500 FTE
- 5 locations
- Contact Centre & Business Process Outsourcing
- Acquisition of Animation1 and SHORE Solutions
- 5,000 FTE
- 11 locations
- Contact Centre, BPO and Marketing services
- US launch (Dallas, Texas)
- Dominican Republic delivery centre opening
- 7,000 FTE
- 12 locations
- Global outsourcer
- Omni-channel customer contact solution
- 120+ clients
- Global PCI-DSS certification
- Acquisition of The SMART Group
- 15 locations
- Centres of Excellence launch
- SOC1, SOC2, HIPAA attestations
- Onshore, offshore, Work from Home
Discover how our outsourcing solutions have improved our clients’ businesses
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