Learn more about Australia’s leading outsourcer

Design, implementation and management of customer contact solutions

Acquire BPO was established in 2005 as a captive environment by two entrepreneurs, in response to the lack of offshoring providers with a high quality solution. The company has since evolved into a full-scale outsourced contact centre and BPO enjoying exponential growth year on year. Today, our company employs nearly 7,000 experienced professionals and operates from 15 state-of-the-art locations in Australia, the Philippines, the United States and the Dominican Republic. We serve a wide range of industries including Telecommunications, Banking & Financial Services, Insurance, Media, Education and Retail. These services include customer service, sales, technical support, retention campaigns, back-office functions, software development and marketing services for private and publicly-listed companies around the world—helping them to optimise costs, develop operational performance, increase productivity and efficiency and obtain flexibility in staffing and manpower.

We are an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of what we do. In addition to our Class A physical delivery locations, we offer a comprehensive Work from Home (WFH) environment across the various countries in which we we operate. When our clients come to us, they know they can outsource with confidence.

 

Safe

Flexible

Innovative

Vision:

To connect the business world to skilled people globally

Mission:

To be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price

We act and operate as a true reflection of our clients while promoting continuous improvement.

We deliver unique solutions to exceed expectations and our clients’ strategic objectives.

We maintain superior facilities and infrastructure to ensure operational stability and seamless delivery.
We protect our clients’ brands by employing industry best practices and control mechanisms for compliance.

Award-winning outsourcer

years helping companies offshore

employees globally

training and development programs

locations worldwide

public and privately listed clients

core values

carrier-grade international MPLS network

Outsource with confidence

  • Founded to service Australian telco provider
  • 200 FTE
  • 1 location
  • Contact Centre services
  • New Australian headquaters in Melbourne
  • 3,500 FTE
  • 5 locations
  • Contact Centre & Business Process Outsourcing
  • Acquisition of Animation1 and SHORE Solutions
  • 5,000 FTE
  • 11 locations
  • Contact Centre, BPO and Marketing services

 

  • US launch (Dallas, Texas)
  • Dominican Republic delivery centre opening
  • 7,000 FTE
  • 12 locations
  • Global outsourcer
  • Omni-channel customer contact solution
  • 120+ clients
  • Global PCI-DSS certification
  • Acquisition of The SMART Group
  • 15 locations
  • Centres of Excellence launch
  • SOC1, SOC2, HIPAA attestations
  • Onshore, offshore, Work from Home

Discover how our outsourcing solutions have improved our clients’ businesses

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