Specialised BPO solutions for Direct Selling organisations

At Acquire BPO, we know direct sales. We provide specialised back office support for direct selling organisations, helping clients boost sales, drive better customer experience and improve service levels. Covering both the network marketing and party-plan models, our outsourcing services for direct selling help consultants and customers via phone, email and web chat, whether it involves orders and shipping, account modification, enrollment, refunds and returns, product enquiries, promotions, incentives, commissions, etc.

The Australian Direct Selling Industry generates upwards of $1.38 billion annually, ranking 24th globally for retail sales. To stay competitive, you need an experienced partner BPO for direct sales with the right resources, systems and processes so you can stay focused on your core business.

The ability to quickly adapt to market demands, sales seasons and business environments without the risks of direct employment keeps direct sellers agile. We have 15-years’ experience providing BPO solutions for direct selling brands—with high-performing teams via a traditional office or a Work From Home (WFH) set-up.

As a trusted growth expansion partner, we’re a one-stop shop for direct selling customer support. You’ll have access to our vibrant talent pool of sales professionals who will connect with inactive distributors and customers and encourage them to place orders every month, resulting in increased activity and sales. Furthermore, minimised overhead costs pave the way for reinvestment in optimised customer experience delivery.

Our specialist automation teams can help you provide 24×7 customer support for direct selling through chatbots and streamline back-office tasks through Robotic Process Automation (RPA). We also offer best-in-class technology, including feature-rich contact centre software, enterprise-grade telephony systems and 99.999% network availability to ensure ‘local call’ clarity and uninterrupted service.