Specialised BPO solutions for Direct Selling organisations

We help direct sellers build better relationships and convert 1:1 interactions.

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At Acquire BPO, we know direct sales. We provide specialised back office support for direct selling organisations, helping clients boost sales, drive better customer experience and improve service levels. Covering both the network marketing and party-plan models, our outsourcing services for direct selling help consultants and customers via phone, email and web chat, whether it involves orders and shipping, account modification, enrollment, refunds and returns, product enquiries, promotions, incentives, commissions, etc.

The Australian Direct Selling Industry generates upwards of $1.38 billion annually, ranking 24th globally for retail sales. To stay competitive, you need an experienced partner BPO for direct sales with the right resources, systems and processes so you can stay focused on your core business.

Outsourcing benefits for direct selling companies

Scalability & flexibility

The ability to quickly adapt to market demands, sales seasons and business environments without the risks of direct employment keeps direct sellers agile. We have 15-years’ experience providing BPO solutions for direct selling brands—with high-performing teams via a traditional office or a Work From Home (WFH) set-up.

Capability & performance

As a trusted growth expansion partner, we’re a one-stop shop for direct selling customer support. You’ll have access to our vibrant talent pool of sales professionals who will connect with inactive distributors and customers and encourage them to place orders every month, resulting in increased activity and sales. Furthermore, minimised overhead costs pave the way for reinvestment in optimised customer experience delivery.

Technology & innovation

Our specialist automation teams can help you provide 24×7 customer support for direct selling through chatbots and streamline back-office tasks through Robotic Process Automation (RPA). We also offer best-in-class technology, including feature-rich contact centre software, enterprise-grade telephony systems and 99.999% network availability to ensure ‘local call’ clarity and uninterrupted service.

Outsourcing services for direct selling

Our outsourcing solutions include, but are not limited to:  
  • Accounting and Bookkeeping
  • Analytics
  • Automation & Intelligence
    (Web/Chatbots), Email and Reporting)
  • Compensation Plan Support
  • Customer Service
    (Inbound & Outbound)
  • Data Cleansing
  • Data Entry
  • HR Outsourcing and Support
  • Inbound Order-Taking & Upselling
  • Order Processing
  • Payment Processing and Tracking
  • Product Enquiries
  • Product Support
  • Promotional Support
  • Refunds & Returns
  • Re-instatement and Retention
  • Research and Information-Gathering
  • Retention and Win-Back Programs (Promotions & Incentives)

Learn more about Acquire BPO’s one-stop shop for direct sales support

Our valued clients

Acquire BPO’s outsourcing solutions are trusted by the following client partners:

Why Acquire BPO?

Industry expertise

Proven operational performance by talented resources, guided by a global management team with deep knowledge of the Australian direct selling industry.

Availability of resources

Scalable operations with skilled sales and customer service agents ready to work based on your unique business requirements (e.g. during new product launches, seasonal periods, etc.).

Innovative technology

Remarkable, personalised and 24×7 customer experiences through specialised automation & Artificial Intelligence (AI) support and leading-edge omni-channel technology.

Seamless client experience

Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.

Security & compliance

Global PCI certification and compliance to standards and best practices including SOC 1&2, COPC, Australian Privacy Laws, Australian Financial Services Regulatory Framework and ISO/IEC 27001:2013.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.

Call centre services for direct sales that drive exceptional CX

Acquire BPO helped Nutrimetics improve KPIs and SLAs with excellent call handling for its extensive direct selling network.

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Complete the form below to find out more about our award-winning direct sales outsourcing services today.