Outsourcing solutions for the eCommerce industry

We blend technology and people for seamless customer support for eCommerce businesses.

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At Acquire BPO, we offer more than a contact centre solution for eCommerce. We combine the best resources with the right technology to help clients provide remarkable customer experiences, reduce costs, streamline processes and boost sales. Our people are expertly trained to handle customer support for eCommerce—retrieving the right information across every engagement channel to resolve inquiries quickly and efficiently. It’s no secret that customers are shopping online more than ever. The eCommerce industry is growing much faster than its brick-and-mortar counterpart, doubling by 2023 to $6.5 trillion. There are tremendous opportunities for brands to reach new consumers online, but competition is fierce with approximately 24 million eCommerce sites operating globally. Launching your eCommerce presence is easy, but how do you set yourself apart from the pack and drive sustainable business growth? You need to leverage the expertise of a trusted eCommerce BPO partner.

Outsourcing benefits for eCommerce businesses

Capability & performance

In 2020, customer experience will overtake price and product as the key brand differentiator—in fact, 80% of people will stop doing business with a brand if they experience poor customer service. With a proactive customer experience centre, you’ll win extra customer loyalty points while driving better line results. Your contact centre and back-office operations will be handled by talented resources and backed by omni-channel engagement tools for seamless CX across all touchpoints.

Scalability & flexibility

The ability to quickly adapt to new and emerging market demands, sales seasons and business environments without the risks of direct employment keeps online retailers agile. We have 15-years’ experience providing eCommerce BPO solutions for online shopping brands—with high-performing teams via a traditional workspace or a Work From Home (WFH) set-up.

Innovation & security

As more customers shift to the digital marketplace, automation will become increasingly more beneficial for brands to provide 24×7 eCommerce customer support, increase staff productivity and manage larger inventory and fulfilment networks. Our specialist Artificial Intelligence (AI) teams can help you eliminate repetitive, time-consuming tasks and automate your next flash sale, track customers for retention or avoid high-risk orders through Robotic Process Automation (RPA).

eCommerce sites deal with large amounts of customer information, making them at-risk for security breaches and fraud. At Acquire BPO, we take information security seriously: our eCommerce BPO services are backed by the most stringent compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.

eCommerce BPO services

Our solutions include, but are not limited to:  
  • Copywriting
  • Customer Surveys
  • Inventory Management
  • IT Support
  • Market Research
  • Order Fulfilment
  • Order Processing and Management – Order Entry, Shipment and Invoicing, Processing Returns and Exchanges
  • Product Photography and Videography, Graphic Design and Artwork
  • Product, Image and Catalogue Data Entry

Learn more about Acquire BPO’s proactive & seamless eCommerce customer support

Our valued clients

Acquire BPO’s outsourcing solutions are trusted by the following client partners:

Why Acquire BPO?

Industry expertise

Proven operational performance by talented resources, guided by a global management team with deep knowledge of the eCommerce marketplace.

Availability of resources

Scalable operations with skilled sales and customer service agents ready to work based on your unique business requirements (e.g. during new product launches, seasonal periods, etc.).

Innovative technology

Remarkable, personalised and 24×7 customer experiences through specialised automation & Artificial Intelligence (AI) support and leading-edge omni-channel technology.

Seamless client experience

Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.

Security & compliance

Global PCI certification and compliance to standards and best practices including SOC 1&2, COPC, Australian Privacy Laws, Australian Financial Services Regulatory Framework and ISO/IEC 27001:2013.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.

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Fill out the form below so we can discuss the benefits of our eCommerce call centre outsourcing solutions today.