Outsourcing solutions for the eCommerce industry

It’s no secret that customers are shopping online more than ever. The eCommerce industry is growing much faster than its brick-and-mortar counterpart, doubling by 2023 to $6.5 trillion. There are tremendous opportunities for brands to reach new consumers online, but competition is fierce with approximately 24 million eCommerce sites operating globally. Launching your eCommerce presence is easy, but how do you set yourself apart from the pack and drive sustainable business growth? You need to leverage the expertise of a trusted eCommerce BPO partner.

In 2020, customer experience will overtake price and product as the key brand differentiator—in fact, 80% of people will stop doing business with a brand if they experience poor customer service. With a proactive customer experience centre, you’ll win extra customer loyalty points while driving better line results. Your contact centre and back-office operations will be handled by talented resources and backed by omni-channel engagement tools for seamless CX across all touchpoints.

As more customers shift to the digital marketplace, automation will become increasingly more beneficial for brands to provide 24×7 eCommerce customer support, increase staff productivity and manage larger inventory and fulfilment networks. Our specialist Artificial Intelligence (AI) teams can help you eliminate repetitive, time-consuming tasks and automate your next flash sale, track customers for retention or avoid high-risk orders through Robotic Process Automation (RPA).

eCommerce sites deal with large amounts of customer information, making them at-risk for security breaches and fraud. At Acquire BPO, we take information security seriously: our eCommerce BPO services are backed by the most stringent compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.