It’s no secret that customers are shopping online more than ever. The eCommerce industry is growing much faster than its brick-and-mortar counterpart, doubling by 2023 to $6.5 trillion. There are tremendous opportunities for brands to reach new consumers online, but competition is fierce with approximately 24 million eCommerce sites operating globally. Launching your eCommerce presence is easy, but how do you set yourself apart from the pack and drive sustainable business growth? You need to leverage the expertise of a trusted eCommerce BPO partner.
Outsourcing benefits for eCommerce businesses
Capability & performance
In 2020, customer experience will overtake price and product as the key brand differentiator—in fact, 80% of people will stop doing business with a brand if they experience poor customer service. With a proactive customer experience centre, you’ll win extra customer loyalty points while driving better line results. Your contact centre and back-office operations will be handled by talented resources and backed by omni-channel engagement tools for seamless CX across all touchpoints.
Scalability & flexibility
The ability to quickly adapt to new and emerging market demands, sales seasons and business environments without the risks of direct employment keeps online retailers agile. We have 15-years’ experience providing eCommerce BPO solutions for online shopping brands—with high-performing teams via a traditional workspace or a Work From Home (WFH) set-up.
Innovation & security
As more customers shift to the digital marketplace, automation will become increasingly more beneficial for brands to provide 24×7 eCommerce customer support, increase staff productivity and manage larger inventory and fulfilment networks. Our specialist Artificial Intelligence (AI) teams can help you eliminate repetitive, time-consuming tasks and automate your next flash sale, track customers for retention or avoid high-risk orders through Robotic Process Automation (RPA).
eCommerce sites deal with large amounts of customer information, making them at-risk for security breaches and fraud. At Acquire BPO, we take information security seriously: our eCommerce BPO services are backed by the most stringent compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.
eCommerce BPO services
- Customer Surveys
- Inventory Management
- IT Support
- Market Research
- Order Fulfilment
- Order Processing and Management – Order Entry, Shipment and Invoicing, Processing Returns and Exchanges
- Product Photography and Videography, Graphic Design and Artwork
- Product, Image and Catalogue Data Entry
Learn more about Acquire BPO’s proactive & seamless eCommerce customer support
Our valued clients
Acquire BPO’s outsourcing solutions are trusted by the following client partners:
Why Acquire BPO?
Proven operational performance by talented resources, guided by a global management team with deep knowledge of the eCommerce marketplace.
Availability of resources
Seamless client experience
Security & compliance
Global PCI certification and compliance to standards and best practices including SOC 1&2, COPC, Australian Privacy Laws, Australian Financial Services Regulatory Framework and ISO/IEC 27001:2013.
99.999% network availability
Talk to us
Fill out the form below so we can discuss the benefits of our eCommerce call centre outsourcing solutions today.