Business process outsourcing services for Educational Institutions

We support learning institutions with our education call centre outsourcing services.

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Acquire BPO is a trusted provider of flexible, scalable and cost-effective contact centre and back office support for educational institutions that span the entire student lifecycle—from prospective applicant lead generation to course registration to alumni database management. We have 15-years’ experience helping traditional and online education institutions reduce costs and innovate with technology while they remain focused on their core competency: delivering quality education.

From school closures due to the COVID-19 crisis to reduced government funding to higher operating costs, educational institutions at every level are facing greater challenges to provide quality learning to students and return on investment to stakeholders. Today, more than ever, education executives are turning to outsourcing services for schools to help them stay competitive. Partnering with a BPO education provider paves the way for educational institutes to try new approaches such as online learning and “test” or “stack” degree courses, which gives students greater flexibility and cost reduction—two qualities that can make your school even more attractive to applicants.

Outsourcing benefits for educational institutions

Capability & performance

Tedious tasks like admin support, data entry or enrolment can take focus away from what matters most: providing world-class education to students. By partnering with a third-party provider like Acquire BPO or education call centre outsourcing services or back office support for educational institutions, you can reinvest cost savings into educational programs, student amenities and technology adoption, to name a few. We have demonstrable experience successfully deploying high-performing teams to handle outsourcing services for schools. Performance is supported by a robust Learning & Development department that designs, runs and optimises employee training and development programs to ensure your offshore team is a true extension of your organisation.

Scalability & flexibility

Outsourcing services for schools are unique because they follow the peaks and valleys of the student lifecycle—whether it’s the college admissions season when students enrol in courses or the post-graduation period when schools are fielding financial aid enquiries. Our education call centre outsourcing services are rapidly scalable to meet these seasonal demands—deployed from state-of-the-art delivery centres in Australia, the Philippines and the Dominican Republic or from a Work from Home (WFH) setup.

Connection & collaboration

With more students demanding cheaper and more flexible learning arrangements, it’s imperative that educators provide supplemental and seamless online learning opportunities. We’re the only known BPO to operate its own carrier-grade MPLS network servicing Australia, the Philippines and the United States. Our network operates against maximum security at all points of access, with data filtering and firewalls. Our call centre services for schools are carried out using best-in-class technology, including Genesys’ powerful omni-channel solution, and Segue, our enterprise-grade telephony platform, to ensure seamless interactions across your students’ preferred channels.

BPO services for educational institutions

Our solutions include, but are not limited to:
  • Admin Support
  • Alumni Database Management
  • Bookstore Support
  • College Festival/Event/Conference
  • Registrations
  • Course Enquiries
  • Course Registration and Enrolment
  • Assistance
  • Data Entry
  • Enrolment Management
  • Fundraising
  • Handling Follow-Up Services
  • Invoice & PO Data Entry
  • Student Application Form Data Entry
  • Student Lead Generation
  • Voice and Text Emergency Response Hotline

Our valued clients

Acquire BPO’s outsourcing solutions are trusted by the following client partners:

Why Acquire BPO?

Industry expertise

Solid track record delivering BPO services for educational institutions by talented resources, guided by a global management team with a deep understanding of the education sector.

Availability of resources

Scalable operations with an extensive talent pool of skilled specialists supported by excellent Learning & Development programs—ready to work from our world-class workspaces or Work from Home (WFH).

Innovative technology

Remarkable, personalised and 24×7 experiences with your students through omni-channel technology and innovative automation & Artificial Intelligence (AI) support.

Seamless client experience

Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.

Security & compliance

Global PCI certification and compliance to standards and best practices including SOC1&2, COPC, Australian Privacy Laws, Australian Financial Services Regulatory Framework and ISO/IEC 27001:2013.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.

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Complete the form below to find out how you can leverage the benefits of outsourcing services for schools with us today.