World-class network infrastructure
Acquire proudly provides clients with ‘best-in-class’ technology and infrastructure solutions. Our stable network operates with a highly resilient configuration and a technology layer that delivers critical business functionality to our contact centres all around the world. This is maintained by IT and network experts who are employed in-house, assuring even the most complicated network or IT issues are resolved swiftly.
Our technology and network solutions are built around the following characteristics:
- Carrier-grade dedicated International Private Lines (IPLs) in our facilities, providing ‘local call’ clarity and continuity for all connections, from anywhere around the globe.
- Triangular set-up network design, utilising diverse paths for geographical redundancy and employing multiple Tier One carriers worldwide to mitigate risks of carrier-level outages.
- Business communication delivered using our Genesys omni-channel and Segue contact centre platforms distributed in each of our data centres throughout the world to ensure you never miss a call.
- A highly skilled professional services team to integrate our technology directly into our clients’ CRM and ERP systems and ensure seamless integration and automation.
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