Increase customer satisfaction with professional Retail BPO services
We help retailers deliver superior & seamless customer experiences.
Over the last decade, more and more shoppers have shifted from traditional brick-and-mortar stores to the digital marketplace. However, the recent COVID-19 crisis has forced everyone to shop online more than ever before. But once the ‘new normal’ officially arrives with consumers returning to stores, retailers will need to leverage a contact centre solution for consumer goods to be ready to seamlessly integrate digital and in-store experiences to stay competitive.
In 2020, price alone is no longer the most important driver for customers. Whether it’s in-store or online, customers expect convenient, frictionless experiences—from product enquiries to purchasing and returns.There’s an overabundance of choices, so brands need to go above and beyond to provide the best retail customer support to turn potential customers into loyal brand advocates.
Outsourcing benefits for retail and consumer goods

Capability & performance

Scalability & flexibility

Innovation & security
BPO services for retailers
- After-Hours and Overflow Answering
- Brand Advocacy
- Catalogue Order Tracking
- Complaint Management
- Data Capture
- Data Conversion
- Data Extraction
- Digital Photo Editing
- Document Digitisation
- eCatalogue Management
- eCommerce Receptionist
- Forms Processing
- Franchisee Accounting
- Inventory Accounting
- Loyalty Program Management
- Order Enquiry, Taking and Processing
- Order Fulfilment Enquiry
- Order Management
- Order Tracking and Status Enquiry
- Order-Related Notifications
- Pricing and Billing Processing
- Product Coding
- Product Information Management
- Product Recalls
- Product Returns
- Real-Time Sales Guidance
- Retail Answering Services
- Sales Return Accounting
- SKU Data Management
See how Acquire BPO's workforce management solution helped Domino's improve CX
Our valued clients
Acquire BPO’s outsourcing solutions are trusted by the following client partners:





Why Acquire BPO?

Industry expertise
Proven operational performance by talented resources, guided by a global management team with deep knowledge of the retail and consumer goods marketplace.

Availability of resources
Scalable operations with skilled sales and customer service agents ready to work based on your unique business requirements (e.g. during new product launches, seasonal periods, etc.).

Innovative technology
Remarkable, personalised and 24×7 customer experiences through specialised automation & Artificial Intelligence (AI) support and leading-edge omni-channel technology.

Seamless client experience

Security & compliance

99.999% network availability
Talk to us
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