Customer engagement mechanisms define how companies provide great CX
In the race to deliver the best CX, more and more firms are now turning to automated chatbots for customer service across all channels. Chatbots are predicted to drive up to 85% of all customer service interactions in 2020. Provide optimal customer experience as you boost customer engagement with self-service capabilities.
Robotic Process Automation (RPA)
RPA is revolutionising the way companies do business, greatly improving turnaround times
Robotic Process Automation in BPO automates business processes and tasks up to 76% faster. RPA equips you with a virtualised workforce that can be designed, trained, managed and optimised to execute repetitive tasks more accurately, efficiently and cost-effectively than humans.
Improve customer interactions, leverage trends and optimise business processes
Our speech analytics solution gives you the power to turn intelligent insights from call trends, keywords, phrases, tone and sentiment into more effective, data-driven operations. Furthermore, minimise compliance risks by having robots listening out for regulatory scripts.
What if you had the technology to improve security using a person’s voice?
With our voice biometrics solution, you can provide customers with a secure and convenient self-service option, based solely on their unique voiceprint. Equip your business with industry regulation- and standards- compliant voice recognition technology.
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