Outsourcing solutions for the
Banking & Financial Services industry

We deliver a competitive edge with our experts in finance and accounting BPO services.

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As a trusted provider of BPO services for banks and financial institutions, Acquire BPO offers outsourcing solutions that help clients reduce costs, provide consistent customer experience and deliver increased value back to stakeholders. Our contact centre, back-office and automation solutions are rapidly scalable and meet certification-level security standards for customer data protection. Our Centre of Excellence (CoE) in Accounting & Finance, led by Subject Matter Experts (SMEs), leverages industry expertise to deliver a higher value engagement for clients—from recruiting the most qualified resources to re-engineering processes through automation.

Financial services is a billion-dollar industry in Australia, with Gartner forecasts reaching $96.4 billion this year. To thrive in this highly competitive market, you need a partner specialised in running contact centre outsourcing for banking & financial services built around strategy and compliance.

Outsourcing benefits for financial services companies

Security & compliance

Data security can make or break any organisation handling customer information. Issues such as identity theft and credit card fraud cost the financial services industry upwards of $527 million, so it’s more important than ever to fortify your bank customer support services with the strictest international security standards. At Acquire BPO, we take information security seriously: we adhere to strict compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.

Capability & performance

With evolving industry requirements and consumer demands, it’s important for financial services companies to have the ability to scale rapidly to support business growth with speed and competency. We have demonstrable experience successfully deploying high-performing outsourced teams for ASX-listed financial services organisations—via traditional site-based operations or a Work from Home (WFH) set-up.

Technology & innovation

This year, the Australian financial services industry is expected to spend $18.5 billion on technology—an increase of 5.2% from 2019. Our specialist automation and intelligence teams can transform bank back office solutions through Robotic Process Automation (RPA) by streamlining repetitive finance processes. We also offer best-in-class technology, including feature-rich contact centre software, enterprise-grade telephony systems and 99.999% network availability to ensure ‘local call’ clarity and uninterrupted service.

BPO finance and accounting services

Our outsourcing solutions include, but are not limited to:


  • Application Processing
  • Clearance and Settlement
  • Collections
  • Credit Approval
  • Credit Evaluation and Verification
  • Default Management
  • Document Management
  • Document Processing
  • Fraud Mitigation and Detection
  • Loan Disbursement
  • Loan Processing
  • Payment Processing
  • Portfolio Analytics
  • Product Renewals
  • Records Management
  • Recoveries Processing
  • Regulatory and Program Compliance
  • Remittance
  • Risk Management
  • Transaction Processing

Learn more about Acquire BPO’s secure & compliant solutions

Our valued clients

Acquire BPO’s outsourcing solutions are trusted by the following client partners:

Why Acquire BPO?

Industry expertise

Proven operational performance by talented resources, guided by a global management team with deep knowledge of the Australian banking & financial services industry.

Practice management expertise

Dedicated Centre of Excellence, led by Certified Public Accountants (CPAs) who nurture a vibrant talent pool of finance-savvy resources for a truly competitive edge.

Security & compliance

Global PCI certification and compliance to standards and best practices including SOC 1&2, COPC, Australian Privacy Laws, Australian Financial Services Regulatory Framework and ISO/IEC 27001:2013.

Seamless client experience

Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.

Specialised AI support

Improved customer experience, increased efficiencies, minimised risks and reduced costs by automating repetitive finance and accounting tasks.

Back office solutions that comply with industry standards

Acquire BPO’s back office solutions helped Opteon improve efficiencies and achieve faster turnaround times.

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Complete the form below so we can discuss the benefits of contact centre outsourcing for banking & financial services organisations.