“One of our huge successes was the reduction in cases with no scheduled appointments that were resulting in customer dissatisfaction. The team as a whole did an amazing job getting that number down within six months.”

“Acquire has been a great partner for us. During COVID-19, we had our trials and tribulations getting things off the ground but once we did, we both benefited from the relationship. The team is doing great and it has been very easy to work with them. Acquire was always able to overcome the challenges that were thrown to them. Overall, very consistent performance and results the Colibri team is pleased with responsiveness.”

“The thing that’s impressed us the most with Acquire is the recruitment team and their ability to attract experienced Australian telecommunications staff and also the ongoing support from the senior operational team in Manila. We’ve been able to integrate our Melbourne and Manila processes really successfully. We’ve learned since partnering with Acquire, that with great people and proven and trusted processes, anything’s possible on our offshore campaign.”

“… we’ve been really excited by the improvement in our CSAT scores that have been coming through from our service team. We love Acquire because of the ability to really scale the business really quickly. The combination of bringing together the recruitment, the training, the operational side of things were something that were really powerful and something that Acquire did really well and that they really enabled us to scale our business really quickly over here.”

“I’ve really been impressed with Acquire’s ability to support our team. Ultimately, that was one of the reasons that we went with Acquire, rather than trying to set up ourselves or work with another partner. They have a fantastic senior operations team right through HR, QA, Recruitment. It’s a really wide support service that we have and they provide a lot of back-end support to us to make our team flourish and that’s enabled us to grow a lot more quickly than we would have otherwise.”

“Offshoring at Acquire has had an impact on our business and when we talk about the impact on our business, we’re talking about the improvement with our KPIs and our SLAs and the ongoing commitment to provide excellence to each and every caller.”

“One of the areas that we’ve been really able to achieve some wins is through the use of process and the development of those processes in our partnership with Acquire. We’ve been able to move from completing 90 jobs a day to over 120 jobs per day, which has resulted in us speeding up turnaround times to our banking customers.”