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Contact Centre

At Acquire, we understand and value our clients’ relationships with their end customers. This is underpinned by our successful, results-driven inbound and outbound contact centre outsourcing solutions, including voice, chat and e-mail support.

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Customer acquisition

The key to an effective acquisition campaign is to understand the customer and apply insight and intelligence to drive increased revenue in a cost-effective manner.

At Acquire, we approach each engagement using a structured approach that ensures all stakeholders are on the same page to achieve customer acquisition and sales targets—starting from program inception to understanding clients’ products, services, business and target audience. Our strategic and sustained customer acquisition solutions include:

  • List building and lead generation
  • Order-taking and payment processing
  • Sales, telemarketing and account management
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Customer service

We recognise the importance of each individual customer interaction. Our commitment to clients is the same as our commitment to their customers, ensuring expert care, rapid resolution and opportunities to create or realise additional value from the call. Our customer service representatives deploy high quality standards, processes and technologies to respond promptly to callers and provide the appropriate level of support.

At Acquire, we provide our clients’ customers with the personalised service they deserve—be this inbound or outbound customer service or increasingly more difficult levels of tech support.

  • Level 1, 2 and 3 technical support
  • Web chat and email support
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Customer retention

We help our clients turn customers into brand advocates through our customer retention services. Using the right CRM techniques and tools, we improve response rates, increase order values and develop loyalty programs that maximise client revenue and profit. We build relationships with existing customers, measure causes of dissatisfaction and implement steps to prevent these causes.

  • Collections
  • Retention and 'win back' campaigns
  • Sales verification and quality assurance