Luke heads the Automation & Intelligence division, which centralizes and champions all our automation and data intelligent solutions. As General Manager for this division, Luke drives growth by improving client processes and business systems through Artificial Intelligence (AI), chatbots/virtual Agents (VA), Robotic Process Automation (RPA), Natural Language Processing (NLP), machine-learning, data and speech analytics and voice biometrics. Luke has 11-years’ experience as CEO for business consultancy, IMS, specializing in business systems and financial management. He is also a Certified Practizing Accountant and Business Systems qualified professional.