Secure, innovative outsourcing solutions for the Technology industry

Our BPO services for the tech industry expand capabilities, improve sales, marketing and customer relations.

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When technology companies outsource to Acquire BPO, they’re able to hasten their go-to-market strategy, augment their lead generation efforts, streamline operational efficiencies and address customer concerns at each stage of the customer journey. We have over 15-years’ experience in BPO outsourcing for tech companies and have enabled many brands to achieve growth and continued success.

Today, the tech industry is more important than ever. As the industry offers specialised technology-oriented solutions using hardware, software, networks and electronics AND with digital transformation evolving at rapid speed, companies and consumers are adopting online solutions at work and home. To stay nimble and sustainable amid the competitive landscape, techology companies need to outsource with a reliable outsourcing partner.

Outsourcing benefits for tech companies

Capability & performance

Tech companies are outsourcing people and resources as well leveraging AI to operate more efficiently and augment the capabilities of their existing workforces. Yet there are significant skills gaps within the industry, with nearly 68% of tech companies indicating moderate-to-high skills gaps around AI. At Acquire BPO, our specialist automation teams can help you deploy the right teams and integrate AI-driven technologies and processes into your operations—streamlining repetitive tasks, scoping security risks and providing 24×7 customer support.

Security & compliance

Security remains a top concern due to the vast amounts of sensitive personal data access apps, software, hardware and network services—making tech firms and their customers extremely vulnerable to cyber-attacks. But most companies don’t have the capabilities or expertise to protect themselves against potential threats. That’s why the right BPO partner for technology can fortify your operations. At Acquire BPO, we take information security seriously: we operate against the strictest international standards and compliance protocols including PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.

Scalability & flexibility

With more people dependent on technology for their work and home lives, competition within the industry is fierce. Online habits formed during the pandemic (e.g. remote work, online shopping, virtual workouts, etc.) are sure to stay post-pandemic, so tech companies will face greater competition for market share. This means tech firms will need to stay agile in order to maintain sustainable business growth. Employing an in-house team can be expensive and slow down business response based on consumers’ real-time usage levels. At Acquire BPO, we have over 15-years’ experience deploying scalable BPO solutions quickly for private and publicly listed tech companies, eliminating the risks associated with direct employment. Our flexible outsourcing engagement models range from traditional, fully-managed operations from our modern workspaces or via a virtual, Work from Home (WFH) model.

BPO tech services

Our solutions include, but are not limited to:
  • Content Moderation
  • Customer Retention
  • Customer Service
  • Database Administration
  • Data Capture
  • Data Validation
  • Hardware, Systems & Network Support
  • IT Support
  • Lead Generation
  • Sales
  • Software Development
  • Technical Support
  • Web Design & Development

    Our valued clients

    Acquire BPO’s outsourcing solutions are trusted by the following client partners:

    Why Acquire BPO?

    Industry expertise

    Demonstrable experience delivering outsourcing solutions to private and public tech companies with proven operational performance by talented contact centre and back-office staff, guided by a global management team.

    Availability of resources

    Scalable on-site or home-based operations with skilled resources ready to work based on your unique business requirements.

    Security & compliance

    Global PCI certification and compliance to standards and best practices including SOC 1&2, COPC, Australian Privacy Laws, Australian Financial Services Regulatory Framework and ISO/IEC 27001:2013.

    Seamless client experience

    Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.

    99.999% network availability

    Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.

    Specialised AI support

    Improved customer experience with 24/7 virtual chatbots, plus increased efficiencies, minimised risks and reduced costs by automating repetitive tasks.

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    Complete the form below so we can discuss the benefits of BPO outsourcing for tech companies with Acquire BPO.