Increase customer satisfaction with professional Retail BPO services

We help retailers deliver superior & seamless customer experiences.

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At Acquire BPO, we provide flexible and scalable retail customer support for all sectors of the consumer goods mix—including food & beverage, cosmetics, electronics, clothing and household goods. We blend technology with the human touch to help retailers drive brand loyalty and sales, streamline operational efficiencies and create remarkable customer experiences. Our specialist automation and intelligence teams can help innovate retail back office solutions by digitizing low-priority tasks and providing retailers with the right data to enable in-store associates to engage with customers in more successful way.

Over the last decade, more and more shoppers have shifted from traditional brick-and-mortar stores to the digital marketplace. However, the recent COVID-19 crisis has forced everyone to shop online more than ever before. But once the ‘new normal’ officially arrives with consumers returning to stores, retailers will need to leverage a contact center solution for consumer goods to be ready to seamlessly integrate digital and in-store experiences to stay competitive.

In 2020, price alone is no longer the most important driver for customers. Whether it’s in-store or online, customers expect convenient, frictionless experiences—from product enquiries to purchasing and returns. There’s an overabundance of choices, so brands need to go above and beyond to provide the best retail customer support to turn potential customers into loyal brand advocates.

Outsourcing benefits for retail and consumer goods

Capability & performance

Eighty percent of people will stop shopping with a retailer if they experience poor customer service. As a preferred retail BPO partner, Acquire BPO’s call center services for retailers are handled by professional resources ensure all customer enquiries are handled with the utmost care. Our high-performing outsourced teams use the latest contact center software, such as Genesys’ power omni-channel platform and Segue, our enterprise-grade telephony tool, for seamless CX across all touchpoints.

Scalability & flexibility

Retailers need to stay agile in order to maintain sustainable business growth. Employing an in-house team can be expensive and slow down business response to shifts in market demands and sales seasons. We have 15-years’ experience providing rapidly scalable BPO solutions for retail companies and other consumer goods providers, eliminating the risks associated with direct employment. Our flexible outsourcing engagement models range from traditional, fully-managed operations from our state-of-the-art global workspaces or via a virtual, Work from Home (WFH) set-up.

Innovation & security

Convenience may be the biggest factors driving consumer decision-making, but it’s technology that will elevate and protect the end-to-end shopping experience. Our specialist automation and intelligence teams can help you leverage Artificial Intelligence (AI) and machine learning to provide 24×7 chat support and eliminate repetitive and time-consuming tasks through Robotic Process Automation (RPA). Large amounts of customer information are exchanged during in-store and online transactions, so it’s more important than ever to fortify your retail customer support with strict protocols. At Acquire BPO, we take information security seriously: our retail BPO services are backed by the most stringent compliance standards such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.

BPO services for retailers

Our solutions include, but are not limited to:
  • After-Hours and Overflow Answering
  • Brand Advocacy
  • Catalogue Order Tracking
  • Complaint Management
  • Data Capture
  • Data Conversion
  • Data Extraction
  • Digital Photo Editing
  • Document Digitization
  • eCatalogue Management
  • eCommerce Receptionist
  • Forms Processing
  • Franchisee Accounting
  • Inventory Accounting
  • Loyalty Program Management
  • Order Enquiry, Taking and Processing
  • Order Fulfilment Enquiry
  • Order Management
  • Order Tracking and Status Enquiry
  • Order-Related Notifications
  • Pricing and Billing Processing
  • Product Coding
  • Product Information Management
  • Product Recalls
  • Product Returns
  • Real-Time Sales Guidance
  • Retail Answering Services
  • Sales Return Accounting
  • SKU Data Management

See how Acquire BPO's workforce management solution helped Domino's improve CX

Our valued clients

Acquire BPO’s outsourcing solutions are trusted by the following client partners:

Why Acquire BPO?

Industry expertise

Proven operational performance by talented resources, guided by a global management team with deep knowledge of the retail and consumer goods marketplace.

Availability of resources

Scalable operations with skilled sales and customer service agents ready to work based on your unique business requirements (e.g. during new product launches, seasonal periods, etc.).

Innovative technology

Remarkable, personalized and 24×7 customer experiences through specialized automation & Artificial Intelligence (AI) support and leading-edge omni-channel technology.

Seamless client experience

Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.

Security & compliance

Global PCI certification and compliance to standards and best practices including SOC 1&2, COPC, US Privacy Laws, US Financial Services Regulatory Framework and ISO/IEC 27001:2013.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.

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