Outsourcing benefits for eCommerce businesses
Capability & performance
In 2020, customer experience will overtake price and product as the key brand differentiator—in fact, 80% of people will stop doing business with a brand if they experience poor customer service. With a proactive customer experience centre, you’ll win extra customer loyalty points while driving better line results. Your contact center and back-office operations will be handled by talented resources and backed by omni-channel engagement tools for seamless CX across all touchpoints.
Scalability & flexibility
The ability to quickly adapt to new and emerging market demands, sales seasons and business environments without the risks of direct employment keeps online retailers agile. We have 15-years’ experience providing eCommerce BPO solutions for online shopping brands—with high-performing teams via a traditional workspace or a Work From Home (WFH) set-up.
Innovation & security
As more customers shift to the digital marketplace, automation will become increasingly more beneficial for brands to provide 24×7 eCommerce customer support, increase staff productivity and manage larger inventory and fulfilment networks. Our specialist Artificial Intelligence (AI) teams can help you eliminate repetitive, time-consuming tasks and automate your next flash sale, track customers for retention or avoid high-risk orders through Robotic Process Automation (RPA).
eCommerce sites deal with large amounts of customer information, making them at-risk for security breaches and fraud. At Acquire BPO, we take information security seriously: our eCommerce BPO services are backed by the most stringent compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.
eCommerce BPO services
Our solutions include, but are not limited to:
- Customer Service
- Customer Surveys
- Design & development
- Inventory Management
- IT Support
- Market Research
- Order Fulfilment
- Order Processing and Management – Order Entry, Shipment and Invoicing, Processing Returns and Exchanges
- Product Photography and Videography, Graphic Design and Artwork
- Product, Image and Catalogue Data Entry
Learn more about Acquire BPO’s proactive & seamless eCommerce customer support
Our valued clients
Acquire BPO’s outsourcing solutions are trusted by the following client partners:
Why Acquire BPO?
Proven operational performance by talented resources, guided by a global management team with deep knowledge of the eCommerce marketplace.
Availability of resources
Seamless client experience
Security & compliance
99.999% network availability
Talk to us
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