Efficient and streamlined healthcare business process outsourcing services

We provide flexible, scalable support with our healthcare BPO services.


Unleash healthcare excellence with Acquire BPO.

For over a decade, Acquire BPO has been at the forefront of transforming healthcare operations by helping partners including health insurance companies, health software providers, etc. navigate the complexities of healthcare management through safe, reliable and flexible contact center, back-office and automation solutions.

As healthcare systems around the world deal with mounting challenges—even prior to the COVID-19 pandemic—like rising cost of operations, shortage of skilled workers, evolving care models due to digital disruption and complying with complex government and data security regulations, our healthcare BPO solutions are designed to help clients effectively reduce costs, improve efficiencies and deliver better care to patients.

As the global expenditure on healthcare BPO services is poised to ascend by a 5% CAGR through 2023, Acquire BPO is committed to offering a spectrum of in-demand services. From IT and recruitment to nuanced medical tasks like coding and patient follow-ups, we are your one-stop solution, ensuring precision, compliance, and excellence.

Outsourcing benefits for healthcare providers

Capability & performance

With rising labor costs and a shortage of skilled resources, it’s harder than ever to recruit, hire, train and retain the right people to support business sustainability and service delivery. We have demonstrable experience successfully deploying high-performing outsourced teams for healthcare contact center and back-office operations—via traditional site-based operations or a Work from Home (WFH) setup. Our healthcare experts are sourced from vibrant talent pools in the Dominican Republic or the Philippines and are proficient in functions such as billing, data entry, medical transcription, etc. Lower overhead costs associated with outsourcing will enable reinvestment in customer experience delivery without compromising quality.

Technology & innovation

New technologies and changing consumer demands are disrupting traditional ways of providing healthcare, forcing healthcare providers to look for new ways to improve their businesses. Our specialist automation and intelligence teams can transform operations through Robotic Process Automation (RPA) by streamlining repetitive healthcare back-office processes. We also offer best-in-class technology, including feature-rich contact center software, enterprise-grade telephony systems and 99.999% network availability to ensure ‘local call’ clarity and uninterrupted service.

Security & compliance

Healthcare is one of the most regulated industries in the world, with complex and evolving government and data privacy laws. At Acquire BPO, we take information security seriously: we adhere to strict compliance protocols such as HIPAA, PCI-DSS and SOC 1&2 attestations to ensure your customers’ information is always protected. Our outsourcing solutions are supported by a secure, highly redundant network to equip your healthcare operation with the tools you need to improve your non-core functions while improving customer experiences by making your processes more efficient and available 24×7.

Proven results

“Acquire has been a fantastic partner for nib. From the outset, they have worked hard to understand our particular requirements and shown a great deal of flexibility in setting up the relationship for success. There is a joint, laser-like focus on ensuring we are delivering great member outcomes. I continue to be impressed with the quality of the local leaders that Acquire has working on our account. Our goal at the outset was to have the Acquire leaders and consultants feeling like they work for nib and are part of the nib culture. I’m proud that we’ve managed to achieve that.”

Rhod McKensey,
Group Executive – Australian Residents
Health Insurance | Chief Executive Office, nib

BPO services for healthcare providers

Our solutions include, but are not limited to:


  • Change Entry
  • Claims Transmission and Processing
  • Credit Balances
  • Denial Management
  • Eligibility Verification/Pre-Insurance Verification
  • Medical Billing & Collections
  • Medical Coding
  • Medical Data Entry
  • Medical Records Indexing
  • Patient Follow-Up/Patient Statements
  • Payment Posting
  • Provider Enrolment & Credentialing
  • Reports
  • Revenue Cycle Management

Enable hassle-free CX, quicker claims and requests processing with BPO services for healthcare

Our valued clients

Acquire BPO’s outsourcing solutions are trusted by the following client partners:

Let’s redefine healthcare together

Industry expertise

Proven operational performance by talented resources, guided by a global management team with deep knowledge of the US banking& financial services industry.

Availability of resources

Scalable operations with an extensive talent pool of skilled agents, data specialists and medical transcriptionists, to name a few—ready to work from our state-of-the-art workspaces or remotely.

Security & compliance

Global PCI certification and compliance to standards and best practices including SOC 1&2, COPC, US Privacy Laws, US Financial Services Regulatory Framework and ISO/IEC 27001:2013.

Seamless client experience

Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs)and PRINCE2-certified Project Managers.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.

Innovative technology

Remarkable, personalized and 24×7 customer experiences through specialized automation & Artificial Intelligence (AI) support and leading-edge omni-channel technology.

Talk to us

Transform every challenge into an opportunity for growth with Acquire BPO. Get in touch with us today.