At Acquire BPO, we know direct sales. We provide specialized back office support for direct selling organizations, helping clients boost sales, drive better customer experience and improve service levels. Covering both the network marketing and party-plan models, our outsourcing services for direct selling help consultants and customers via phone, email and web chat, whether it involves orders and shipping, account modification, enrollment, refunds and returns, product enquiries, promotions, incentives, commissions, etc.
The US Direct Selling Industry generates upwards of $32.5 billion annually, ranking it 23rd globally for retail sales. To stay competitive, you need an experienced partner BPO for direct sales with the right resources, systems and processes so you can stay focused on your core business.
Outsourcing benefits for direct selling companies
Scalability & flexibility
The ability to quickly adapt to market demands, sales seasons and business environments without the risks of direct employment keeps direct sellers agile. We have 15-years’ experience providing BPO solutions for direct selling brands—with high-performing teams via a traditional office or a Work From Home (WFH) set-up.
Capability & performance
As a trusted growth expansion partner, we’re a one-stop shop for direct selling customer support. You’ll have access to our vibrant talent pool of sales professionals who will connect with inactive distributors and customers and encourage them to place orders every month, resulting in increased activity and sales. Furthermore, minimized overhead costs pave the way for reinvestment in optimized customer experience delivery.
Technology & innovation
Our specialist automation teams can help you provide 24×7 customer support for direct selling through chatbots and streamline back-office tasks through Robotic Process Automation (RPA). We also offer best-in-class technology, including feature-rich contact center software, enterprise-grade telephony systems and 99.999% network availability to ensure ‘local call’ clarity and uninterrupted service.
Outsourcing services for direct selling
Our outsourcing solutions include, but are not limited to:
- Accounting and Bookkeeping
- Automation & Intelligence
(Web/Chatbots), Email and Reporting)
- Compensation Plan Support
- Customer Service
(Inbound & Outbound)
- Data Cleansing
- Data Entry
- HR Outsourcing and Support
- Inbound Order-Taking & Upselling
- Order Processing
- Payment Processing and Tracking
- Product Enquiries
- Product Support
- Promotional Support
- Refunds & Returns
- Re-instatement and Retention
- Research and Information-Gathering
- Retention and Win-Back Programs (Promotions & Incentives)
Learn more about Acquire BPO’s one-stop shop for direct sales support
Our valued clients
Acquire BPO’s outsourcing solutions are trusted by the following client partners:
Why Acquire BPO?
Availability of resources
Seamless client experience
Security & compliance
99.999% network availability
Call centre services for direct sales that drive exceptional CX
Acquire BPO helped Nutrimetics improve KPIs and SLAs with excellent call handling for its extensive direct selling network.
Talk to us
Complete the form below to find out more about our award-winning direct sales outsourcing services today.