Evolving customer preferences, emerging technologies and safeguarding against cyberattacks are some of the most pressing issues energy and utilities companies are facing in 2020.
Outsourcing benefits for energies & utilities
Capability & performance
Technology & innovation
Security & compliance
Energy and utilities companies handle large swathes of customer data, which makes them a prime target for cyber-attacks. Government regulatory standards are strict as well, making it even more important to fortify your utilities BPO services with a trusted partner. At Acquire BPO, we take information security seriously: we adhere to strict compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure our outsourcing services for energy companies are always protected.
BPO services for energy and utilities companies
Our outsourcing solutions include, but are not limited to:
- Answering Services
- Appliance Repair Scheduling
- Appointment Reminders
- Billing and Collections
- Budget Plan Enrolment
- Compliant Resolution
- Customer Surveys
- Electric/Natural Gas/Green Power Sales
- Email Management
- Emergency Hotlines & Dispatching Services
- Field Workforce Communication and Support
- Late Payment Notification
- Meter Reading
- Outage and Emergency Reporting
- Peak Time Billing/Savings Updates
- Planned Power Outage
- Power Restoration Confirmation
- Start/Stop Service
- Virtual Assistant
Our valued clients
Acquire BPO’s outsourcing solutions are trusted by the following client partners:
Why Acquire BPO?
Availability of resources
Scalable operations with skilled customer service, sales and technical support specialists ready to work based on your unique business requirements.
Security & compliance
Seamless client experience
Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.
99.999% network availability
Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.
Specialized AI support
Talk to us
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