BPO services for Energy & Utilities companies
Our BPO services for energy and utilities companies drive customer experience and business growth.
Evolving customer preferences, emerging technologies and safeguarding against cyberattacks are some of the most pressing issues energy and utilities companies are facing in 2020.
Outsourcing benefits for energies & utilities
Capability & performance
Technology & innovation
Security & compliance
Energy and utilities companies handle large swathes of customer data, which makes them a prime target for cyber-attacks. Government regulatory standards are strict as well, making it even more important to fortify your utilities BPO services with a trusted partner. At Acquire BPO, we take information security seriously: we adhere to strict compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure our outsourcing services for energy companies are always protected.
BPO services for energy and utilities companies
Our outsourcing solutions include, but are not limited to:
- Answering Services
- Appliance Repair Scheduling
- Appointment Reminders
- Billing and Collections
- Budget Plan Enrolment
- Compliant Resolution
- Customer Surveys
- Electric/Natural Gas/Green Power Sales
- Email Management
- Emergency Hotlines & Dispatching Services
- Field Workforce Communication and Support
- Late Payment Notification
- Meter Reading
- Outage and Emergency Reporting
- Peak Time Billing/Savings Updates
- Planned Power Outage
- Power Restoration Confirmation
- Start/Stop Service
- Virtual Assistant
Our valued clients
Acquire BPO’s outsourcing solutions are trusted by the following client partners:
Why Acquire BPO?
Availability of resources
Scalable operations with skilled customer service, sales and technical support specialists ready to work based on your unique business requirements.
Security & compliance
Seamless client experience
Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.
99.999% network availability
Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.
Specialized AI support
Talk to us
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