BPO services for Energy & Utilities companies

Our BPO services for energy and utilities companies drive customer experience and business growth.

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At Acquire BPO, we offer flexible and scalable BPO services for energy and utilities for a wide range of companies that distribute energy & gas, provide electricity & gas comparisons and manage waste & recycling. Customer service, customer retention, sales and technical support are some of the call center outsourcing services for energy and utilities that our clients leverage to exceed consumer expectations, increase sales and reduce costs. We have 15-years’ experience helping energy and utilities companies outsource with confidence.

Evolving customer preferences, emerging technologies and safeguarding against cyberattacks are some of the most pressing issues energy and utilities companies are facing in 2020.

Outsourcing benefits for energies & utilities

Capability & performance

Rising labor costs and skills gaps are making it harder for energy and utilities companies to find the right talent as the industry evolves. Oftentimes, the skills of the employee don’t match the work they’re actually doing—or what the company needs. Firms are turning to third-party partners like Acquire BPO for call center services in the energy industry to quickly scale best-fit staff without the risk over under- or over-resourcing. We have solid experience deploying high-performing outsourced teams for contact center and back-office tasks such as billing, collections, customer service, reporting, retention, sales and technical support. Operations are supported by Team Leads (TLs), Quality Analysts and Operations Trainers to ensure optimal performance.

Technology & innovation

Technological advancements is a major challenge for energy and utilities providers. Firms in this sector can boost efficiencies, resiliencies and customer experience with automation—but they need the right partner to do so effectively. At Acquire BPO, our specialist automation and intelligence teams can transform call center outsourcing services for energy companies with secure self-service options through voice biometrics and 24×7 customer support through chatbots. Furthermore, our Robotic Process Automation (RPA) capabilities can help you streamline repetitive, time-consuming processes so your resources can focus on higher value work.

Security & compliance

Energy and utilities companies handle large swathes of customer data, which makes them a prime target for cyber-attacks. Government regulatory standards are strict as well, making it even more important to fortify your utilities BPO services with a trusted partner. At Acquire BPO, we take information security seriously: we adhere to strict compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure our outsourcing services for energy companies are always protected.

BPO services for energy and utilities companies

Our outsourcing solutions include, but are not limited to:

  • Answering Services
  • Appliance Repair Scheduling
  • Appointment Reminders
  • Billing and Collections
  • Budget Plan Enrolment
  • Compliant Resolution
  • Customer Surveys
  • Electric/Natural Gas/Green Power Sales
  • Email Management
  • Emergency Hotlines & Dispatching Services
  • Field Workforce Communication and Support
  • IVR
  • Late Payment Notification
  • Meter Reading
  • Outage and Emergency Reporting
  • Peak Time Billing/Savings Updates
  • Planned Power Outage
  • Power Restoration Confirmation
  • Start/Stop Service
  • Switchboard
  • Virtual Assistant

Our valued clients

Acquire BPO’s outsourcing solutions are trusted by the following client partners:

Why Acquire BPO?

Industry expertise

Demonstratable experience deploying high-performing outsourced teams, with talented contact center and back-office resources, guided by a global management team.

Availability of resources

Scalable operations with skilled customer service, sales and technical support specialists ready to work based on your unique business requirements.

Security & compliance

Global PCI certification and compliance to standards and best practices including SOC 1&2, COPC, US Privacy Laws, US Financial Services Regulatory Framework and ISO/IEC 27001:2013.

Seamless client experience

Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.

Specialized AI support

Improved service delivery, increased efficiencies, minimized human error and reduced costs by automating repetitive tasks and processes.

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