Streamline your insurance operations with expert business process outsourcing services

Drive operational excellence, innovation and security with our insurance BPO services.

In the intricate world of insurance—encompassing health, travel, life, and property—Acquire BPO’s insurance BPO outsourcing offerings can help insurance companies achieve cost efficiency and innovation so they can meet customer expectations.

Our customized contact center, back-office, and automation solutions are designed to catapult insurance providers into new heights of operational excellence.

Today, when low interest rates and stagnant growth present challenges to individuals, families and businesses, a trusted insurance BPO provider can make insurance coverage a possibility.

Outsourcing benefits for insurance providers

Capability & performance

Talent shortage is cited as a primary concern by many insurance executives. We have a solid track record as an insurance BPO company successfully deploying high-performing outsourced teams for insurance customer support and other insurance back-office tasks—operating out of our world-class offices or from a Work from Home (WFH) set-up. Our professional insurance BPO agents undergo industry-specific training to ensure your campaign is equipped with only the most qualified staff. Team performance is driven by skilled operations management, quality assurance and workforce management (WFM). Lower overhead costs associated with outsourcing will enable reinvestment in customer experience delivery without compromising quality.

Technology & innovation

Customer experience will continue to be driven by new technologies. Our specialist automation and intelligence teams can transform operations through Robotic Process Automation (RPA) by streamlining repetitive back-office functions such as claims and administration processes. We also offer best-in-class technology, including omni-channel contact center software for seamless and personalized CX, enterprise-grade telephony systems and 99.999% network availability to ensure ‘local call’ clarity and uninterrupted service. Effectively integrated our advanced technology will help you strengthen customer relationships.

Security & compliance

It’s becoming more difficult for insurers to manage regulatory pressures, with greater risks around fraud, data security and conduct. At Acquire BPO, we’re committed to information security: we adhere to strict compliance protocols such as HIPAA, PCI-DSS and SOC 1&2 attestations to ensure critical mistakes are avoided and your customers’ information is always protected. Our outsourcing solutions are supported by a secure, highly redundant network to equip your healthcare campaign with the tools you need to improve your non-core functions while improving customer experiences by making your processes more efficient and available 24/7.

Proven results

“Acquire has been a fantastic partner for nib. From the outset, they have worked hard to understand our particular requirements and shown a great deal of flexibility in setting up the relationship for success. There is a joint, laser-like focus on ensuring we are delivering great member outcomes. I continue to be impressed with the quality of the local leaders that Acquire has working on our account. Our goal at the outset was to have the Acquire leaders and consultants feeling like they work for nib and are part of the nib culture. I’m proud that we’ve managed to achieve that.”

Rhod McKensey,
Group Executive – Australian Residents
Health Insurance | Chief Executive Office, nib

Insurance BPO services

Our solutions include, but are not limited to:

Audit-Related Tasks
Claims Processing
Data Conversion
Data Entry

Direct Bill Entry
Document Delivery
Indexing
Invoice Processing

Policy Checking
Policy Maintenance
Policy Rating
Product Development

Renewal Letters

Our valued clients

Acquire BPO’s outsourcing solutions are trusted by the following client partners:

Why Acquire BPO?

Industry expertise

Proven operational performance by talented resources, guided by a global management team with deep knowledge of the American insurance industry.

Availability of resources

Scalable operations with an extensive talent pool of skilled agents, data specialists and medical transcriptionists, to name a few—ready to work from our state-of-the-art workspaces or remotely.

Innovative technology

Remarkable, personalized and 24×7 customer experiences through specialized automation & Artificial Intelligence (AI) support and leading-edge omni-channel technology.

Seamless client experience

Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers(CRMs)and PRINCE2-certified Project Managers.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video

Security & compliance

Global PCI certification and compliance to standards and best practices including HIPAA, SOC 1&2, COPC, US Privacy Laws, US Financial Services Regulatory Framework and ISO/IEC 27001:2013.