Insurance Business Process Outsourcing Services

While insurance coverage is a necessity for many Americans—from individuals to families, homeowners to business owners—the industry is facing new challenges such as low interest rates and stagnant growth. Furthermore, many insurers are trying to figure out how to effectively adopt automation and Artificial Intelligence (AI) to drive product innovation and service delivery. More and more companies are looking to trusted insurance BPO providers to help them in these key areas.

It’s becoming more difficult for insurers to manage regulatory pressures, with greater risks around fraud, data security and conduct. At Acquire BPO, we’re committed to information security: we adhere to strict compliance protocols such as HIPAA, PCI-DSS and SOC 1&2 attestations to ensure critical mistakes are avoided and your customers’ information is always protected. Our outsourcing solutions are supported by a secure, highly redundant network to equip your healthcare campaign with the tools you need to improve your non-core functions while improving customer experiences by making your processes more efficient and available 24/7.

“Acquire has been a fantastic partner for nib. From the outset, they have worked hard to understand our particular requirements and shown a great deal of flexibility in setting up the relationship for success. There is a joint, laser-like focus on ensuring we are delivering great member outcomes. I continue to be impressed with the quality of the local leaders that Acquire has working on our account. Our goal at the outset was to have the Acquire leaders and consultants feeling like they work for nib and are part of the nib culture. I’m proud that we’ve managed to achieve that.”