Technology to ensure seamless customer interactions
Empower customers, boost engagement and get optimal results with our feature-rich contact center software.
Powerful and feature-rich contact center software
Our contact center technology provides clients with proactive and reactive channel management, enabling them to be responsive to market demands. We’ve invested in leading technology solutions to support businesses’ current and future needs. We offer a choice of enterprise-grade telephony platforms to improve efficiency & productivity, streamline interactions and ensure superior customer experience.
The leading automated, unified, enterprise-wide workforce management platform that optimizes onshore and offshore resource needs ensuring better forecasting and real-time adherence management.
Features:
- Workforce optimization
- Adherence management
- Cloud-based management
- Capacity planning
- Employee and operational flexibility
- Interaction channel improvement
Our proprietary contact center telephony solution that is fully customizable and scalable to fit any business and deliver value and customer satisfaction.
Features:
- Single channel (voice) ACD
- Agent desktop
- Supervisor console
- Wallboards
- Reporting
- Call recording
- NPS-CSAT integration
- Integration to Salesforce
The market-leading end-to-end omni-channel solution that enables businesses to seamlessly manage and prioritise interactions wherever and whenever customers prefer.
Omni-channel capabilities:
- Chat
- SMS/MMS
- Co-browse
- Web callback
- Social media engagement
- Mobile engagement
- Web engagement
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