Read the latest industry news and hear from our leaders in our latest blog posts.
Multiple contact channels, shifting customer behavior and rising expectations are changing how customers engage with businesses and impacting on the customer journey. For example, social channels...Continue reading »
Our transformation has not gone unnoticed—Acquire BPO’s fast-paced growth and full transformation from contact centre to business process outsourcing has been recognised with two awards from...Continue reading »
Today’s customers demand more. They want instant, consistent answers to their enquiries across all platforms and tend to grow impatient even with the slightest delay. To help ensure smooth...Continue reading »