Read the latest industry news and hear from our leaders in our latest blog posts.
Acquire BPO welcomes IT&T veteran Piers Tyler as its new General Manager for Sales, Asia Pacific. Tyler will build and develop a team of professionals, ensuring sales is a vital part of the...Continue reading »
In today’s Australian Financial Review, Acquire BPO’s CEO, Scott Stavretis, outlines how Australian businesses can maximise opportunities abroad and build successful offshore operations to...Continue reading »
There are gaps right now in online retail: cold, impersonal and inconsistent customer service across channels. Not a good situation to be in when brand experience is projected to surpass price...Continue reading »
A Harris Interactive survey has found out that 75 percent of customers believe it takes too long to reach a live agent. When they do, agents either fail to answer their questions or make them...Continue reading »
With millennials surpassing baby boomers as the country’s largest demographic segment, as per US Census Bureau, direct sellers will need to exhaust everything to win over these new potential...Continue reading »
It’s no secret that technology is rapidly changing the customer experience landscape, but many organisations are still struggling to branch out from traditional service delivery. And that’s a...Continue reading »