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Read the latest industry news and hear from our leaders in our latest blog posts.

Acquire BPO

14th F&S CCW MindXChange: Personalizing the customer journey


Multiple contact channels, shifting customer behavior and rising expectations are changing how customers engage with businesses and impacting on the customer journey. For example, social channels...

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Acquire BPO

Collect debts fast with this 3-step strategy


According to the National Credit Insurance (NCI), Aussie credit and finance professionals saw a surge in overdue debts and collections levels, with 88% of businesses reporting late payments in...

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Acquire BPO

Strategic partnerships for offshoring success


In the September 14 issue of the Australian Financial Review, Acquire BPO Chief Commercial Officer (CCO) Kathryn Marshall talks about the value of a solid, strategic partnership to achieve...

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Acquire BPO

Acquire BPO snaps up three-peat wins at 2018 Stevie® Awards


Our transformation has not gone unnoticed—Acquire BPO’s fast-paced growth and full transformation from contact centre to business process outsourcing has been recognised with two awards from...

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Acquire BPO

Talking automation and intelligence at CCW Vegas


In a customer experience (CX)-driven era, every company needs top-notch, uninterrupted service delivery and support to thrive. In line with this is the focus of the 19th Annual Customer Contact...

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Acquire BPO

3 cost-effective ways to elevate your direct selling


Today’s customers demand more. They want instant, consistent answers to their enquiries across all platforms and tend to grow impatient even with the slightest delay. To help ensure smooth...

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