It was a year of transition, evolution and growth. In 2021, the Acquire Group expanded further into Australia with new onshore operations, partnered with key clients from new industries and grew to over 9,500 employees globally. Check out how last year set the stage for a game-changing 2022:
One Bad AI Experience Could Drive Customers Away, Acquire BPO Study Warns
70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO Purpose of the Study From the...