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Introducing Workday@Acquire BPO | Acquire BPO

Introducing Workday@Acquire BPO | Acquire BPO

by admin user | Apr 4, 2019 | Acquire Blog, Articles, Blogs, Ideas, In the news, News & Events

Introducing Workday@Acquire by Scott Stavretis, CEO, Acquire BPO Published: Thursday, April 4, 2019   It has been an amazing start of the year for Acquire BPO, with growth, innovation and transformation at the forefront of our business agenda. Our contact centre...
Acquire BPO among the Best in IAOP®’s 2019 Global Outsourcing 100 | Acquire BPO

Acquire BPO among the Best in IAOP®’s 2019 Global Outsourcing 100 | Acquire BPO

by admin user | Feb 26, 2019 | Acquire Blog, Articles, Blogs, Ideas, In the news, News & Events

Acquire BPO has once again made it to the prestigious International Association of Outsourcing Professionals® (IAOP®) Global Outsourcing 100. This year, IAOP focused on recognising consistent top achievers in the industry with the Best of GO100. It’s Acquire’s third...
Business Automation: The Future of Outsourcing | Acquire BPO

Business Automation: The Future of Outsourcing | Acquire BPO

by admin user | Dec 11, 2018 | Acquire Blog, Articles, Blogs, Ideas, In the news, News & Events

Taking businesses to the forefront with BPO automation  Updated 20 November 2019. Today, 67% of consumers admit they have higher customer experience standards than ever, so the need for businesses to find new ways to stay competitive is even more pressing. The easier...
Learn How to Leverage 1:1 Interactions at the DSA Fall Conference 2018

Learn How to Leverage 1:1 Interactions at the DSA Fall Conference 2018

by admin user | Nov 12, 2018 | Acquire Blog, Articles, Blogs, Ideas, In the news, News & Events

Even though the US continues to be the world’s largest direct selling market, Direct Selling News revealed that direct selling activity and sales in the US decreased in 2017. With lower sales and less sales consultants to drive new and/or repeat purchases, even the US...
Personalizing CX at the IQPC’s CCW Contact Centre Leaders Exchange 2018

Personalizing CX at the IQPC’s CCW Contact Centre Leaders Exchange 2018

by admin user | Oct 29, 2018 | Acquire Blog, Articles, Blogs, Ideas, In the news, News & Events

In a fast-paced digital world where soaring customer expectations change in the blink of an eye, every business needs to deliver personalised customer experience (CX) anchored on a collaborative partnership with high-performing teams, automation and actionable...
Join the 14th Annual F&S Customer Contact West MindXchange | Acquire BPO

Join the 14th Annual F&S Customer Contact West MindXchange | Acquire BPO

by admin user | Oct 19, 2018 | Acquire Blog, Articles, Blogs, Ideas, In the news, News & Events

Multiple contact channels, shifting customer behavior and rising expectations are changing how customers engage with businesses and impacting on the customer journey. For example, social channels aren’t just about spreading brand awareness and engagement—it’s for...
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  • One Bad AI Experience Could Drive Customers Away, Acquire BPO Study Warns

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Luke Woods

Matt Carracher

Chief Operating Officer

As Acquire’s COO, Matt is responsible for driving strategy, streamlining operations and maximizing performance across several key areas of the organization, including global HR process, compliance and Workforce Management (WFM). Matt has an extensive background in senior leadership, with over 20-years’ experience in sales, product management and general management. He was previously COO & General Manager of Contact Solutions. He then headed up strategy at Salmat and became the General Manager of Marketing Solutions. Prior to Salmat, Matt was vice President, Traveller Services & Product Marketing (Asia Pacific) for Carlson Wagonlit Travel (CWT). Most recently, Matt worked at Heading & Associates/Think Civil.

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Len Moreto

David Newell

Chief Financial Officer

David is CFO of Acquire, responsible for managing the company’s financial risks, as well as its strategic development, financial planning and reporting, internal audit, real estate, procurement and investor relations. David has many years of multinational professional experience, beginning his career as an Auditor for KPMG Australia. He went on to manage finance and accounting functions for companies across many industry verticals including Entertainment, Technology and Banking & Financial Services before becoming CFO of Stellar. Most recently, David was CFO of Crawford & Company Australia, a subsidiary of the NYSE-listed Crawford and Company Inc., with responsibility covering 13 countries within Asia Pacific.

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Dana Andel

Dana Andel

Country Manager, Philippines
As Acquire’s Country Manager in the Philippines, Dana is responsible for managing the company’s shared services platform in Manila and ensuring the team adopts the company’s culture of People, Process and Performance. He also sees to it that the company is well-positioned for continued growth. Dana is a well-tenured BPO executive with many years of proven experience in business turnaround, start-ups, and on/off-shore migration planning and execution. He is a trusted business leader who takes great pride in servicing clients, and who is genuinely involved in servicing customers’ needs and contributing to the professional and personal growth of employees.
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Luke Woods

Matt Carracher

Chief Operating Officer

As Acquire’s COO, Matt is responsible for driving strategy, streamlining operations and maximising performance across several key areas of the organisation, including global HR process, compliance and Workforce Management (WFM). Matt has an extensive background in senior leadership, with over 20-years’ experience in sales, product management and general management. He was previously COO & General Manager of Contact Solutions. He then headed up strategy at Salmat and became the General Manager of Marketing Solutions. Prior to Salmat, Matt was Vice President, Traveller Services & Product Marketing (Asia Pacific) for Carlson Wagonlit Travel (CWT). Most recently, Matt worked at Heading & Associates/Think Civil.

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Len Moreto

David Newell

Chief Financial Officer

David is CFO of Acquire, responsible for managing the company’s financial risks, as well as its strategic development, financial planning and reporting, internal audit, real estate, procurement and investor relations. David has many years of multinational professional experience, beginning his career as an Auditor for KPMG Australia. He went on to manage finance and accounting functions for companies across many industry verticals including Entertainment, Technology and Banking & Financial Services before becoming CFO of Stellar. Most recently, David was CFO of Crawford & Company Australia, a subsidiary of the NYSE-listed Crawford and Company Inc., with responsibility covering 13 countries within Asia Pacific.

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Scott Stavretis

Scott Stavretis

Chief Executive Officer

Scott Stavretis is CEO and founding director of Acquire BPO. He is the primary decision- and policy-maker for the company, formulating and executing long-term strategies and collaborating with clients, employees, investors and other stakeholders. With many years of executive management experience, Scott has held a track record for driving the success and growth of a number of start-up companies and large organisations prior to his current role.

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Kathryn Marshall

Kathryn Marshall

Chief Commercial Officer

As CCO, Kathryn is responsible for the commercial strategy and development of Acquire BPO. Her key accountabilities include delivering strategic leadership in defining Acquire BPO’s commercial path to growth and profitability, leading the development of the company’s sales strategy with an emphasis on achieving market penetration and cost-effective customer acquisition, implementing the company’s sales strategy across key markets and originating and managing business development opportunities.

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Len Moreto

Len Moreto

Chief Financial Officer

Len is CFO of Acquire, responsible for managing the company’s financial risks, as well as its strategic development, financial planning and reporting, internal audit, real estate, procurement and investor relations. Len has many years of solid professional experience, beginning her career as an Auditor for SGV & Co., the biggest auditing firm in the Philippines. She then moved on to perform financial reporting and accounting for one of the biggest food conglomerates in the country and then to financial planning and analysis for a financial company.

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Andy King

Andy King

Chief Technology Officer

Andy is Acquire’s CTO, overseeing the company’s technology strategy, driving innovation, maximising the value of fast-changing technologies and leveraging these technologies to build solutions for clients across industries. He is also responsible for leading the company’s highly-skilled and certified technology professionals and for maintaining alliances and partnerships with leading and emerging technology companies. He is credited for the evolution of Acquire BPO’s global Information Technology & Telecommunication (IT&T) infrastructure and software.

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Andy King

Andy King

Chief Technology Officer

Andy is Acquire’s CTO, overseeing the company’s technology strategy, driving innovation, maximising the value of fast-changing technologies and leveraging these technologies to build solutions for clients across industries. He is also responsible for leading the company’s highly-skilled and certified technology professionals and for maintaining alliances and partnerships with leading and emerging technology companies. He is credited for the evolution of Acquire BPO’s global Information Technology & Telecommunication (IT&T) infrastructure and software.

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Luke Woods

Luke Woods

General Manager, Automation & Intelligence

Luke heads the Automation & Intelligence division, which centralizes and champions all our automation and data intelligent solutions. As General Manager for this division, Luke drives growth by improving client processes and business systems through Artificial Intelligence (AI), chatbots/virtual Agents (VA), Robotic Process Automation (RPA), Natural Language Processing (NLP), machine-learning, data and speech analytics and voice biometrics. Luke has 11-years’ experience as CEO for business consultancy, IMS, specializing in business systems and financial management. He is also a Certified Practizing Accountant and Business Systems qualified professional.
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Luke Woods

Luke Woods

General Manager, Automation & Intelligence

Luke heads the Automation & Intelligence division, which centralises and champions all our automation and data intelligent solutions. As General Manager for this division, Luke drives growth by improving client processes and business systems through Artificial Intelligence (AI), chatbots/virtual Agents (VA), Robotic Process Automation (RPA), Natural Language Processing (NLP), machine-learning, data and speech analytics and voice biometrics. Luke has 11-years’ experience as CEO for business consultancy, IMS, specialising in business systems and financial management. He is also a Certified Practising Accountant and Business Systems qualified professional.
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Aleks Bogdanovski

Aleks Bogdanovski

President, North America

As President of Acquire BPO’s North American operations, Aleks provides visionary leadership that keeps the company committed to its expansion strategy in the American market. His responsibilities include overseeing general operations, developing the US business through the implementation of customer-centric strategies, as well as growing the nearshore delivery centre in the Dominican Republic.