Pasig City, PH – The HR Business Partner team organised a Poster Making Contest on 12 July 2024, allowing some of the A-Team members to showcase their artistry and imagination.Â
Acquire BPO Risk Management & Compliance Team Attends PhilSec 2024Â
Manila, PH – Lianne Collantes, Acquire BPO’s Risk Management & Compliance Director, along with her dedicated team members, recently attended the prestigious PhilSec conference held on July 2-3, 2024.
Acquire BPO Hosts Successful Leaders Summit 2024 with Renowned Guest Speakers
Pasig City, PH – The Acquire BPO Learning and Development Team organised the Leaders Summit 2024 on 4 July 2024. The event featured esteemed guest speakers Francis Kong and Earl Estrera and included Team Leaders, Operations Managers, Senior Operations Managers, and Directors. Â
YPO Members Visit Acquire BPO Headquarters in the PhilippinesÂ
Acquire BPO had the distinct pleasure of hosting members of the Young Presidents Organization (YPO) at our headquarters in the Philippines last March 22, 2024.Â
A Harris Interactive survey has found out that 75 percent of customers believe it takes too long to reach a live agent. When they do, agents either fail to answer their questions or make them re-explain a certain issue. Customers expect better service—and the right technology can help you deliver it.
With millennials surpassing baby boomers as the country’s largest demographic segment, as per US Census Bureau, direct sellers will need to exhaust everything to win over these new potential customers.
It’s no secret that technology is rapidly changing the customer experience landscape, but many organisations are still struggling to branch out from traditional service delivery. And that’s a problem: 89% of businesses are soon expected to compete primarily on customer experience, according to Forrester research.
Secure transactions and payments fuel the core of any business operation—because when the money rolls in safely, profit is secured and operations can run smoothly. But with increasing digital disruption in the payments industry landscape, data protection and security issues continue to hound businesses and banks as they scramble to maintain compliance with security standards.
Acquire BPO has been honored as one of the world’s best outsourcing service providers by the International Association of Outsourcing Professionals® (IAOP®).
The judging cemented Acquire BPO on the 2017 Global Outsourcing® 100 list of companies that involved a rigorous scoring methodology, including an independent review by a panel of IAOP customer members with extensive experience in selecting outsourcing service providers.
While outsourcing has traditionally been considered as a way to reduce costs, there’s a lot more capability-augmenting potential to be explored. Find out how to maximize your potential with enhanced capabilities and optimized customer experience at the IAOP Outsourcing World Summit 2017 from February 19-22 at JW Marriott, San Antonio, Texas.
Acquire BPO has recently completed the 100% acquisition of Shore Solutions Inc., one of the fastest-growing BPOs in the Philippines, adding approximately 2000 employees to provide a full suite of outsourcing operations for major corporations located across Asia,...
For contact centres around the world, the choice is clear. Recent events have shaken the infrastructure provider space to clearly bring one provider to the head of the pack. But first, let me give you some background.
Many companies set out to give their customers the best service, but few are able to deliver a truly personalized approach. Why? Because they simply lack the know-how or resources required to make this happen. Learn how at Call Center Week Winter Conference...
With less than three weeks to go the end of the year, Acquire BPO will be at the America's Health Insurance Plans (AHIP) Consumer Experience & Digital Health Forum from December 6-8, 2016 at Swissotel, Chicago. More than 400 participants will grace the...
Chief Operating Officer
As Acquire’s COO, Matt is responsible for driving strategy, streamlining operations and maximizing performance across several key areas of the organization, including global HR process, compliance and Workforce Management (WFM). Matt has an extensive background in senior leadership, with over 20-years’ experience in sales, product management and general management. He was previously COO & General Manager of Contact Solutions. He then headed up strategy at Salmat and became the General Manager of Marketing Solutions. Prior to Salmat, Matt was vice President, Traveller Services & Product Marketing (Asia Pacific) for Carlson Wagonlit Travel (CWT). Most recently, Matt worked at Heading & Associates/Think Civil.
Chief Financial Officer
David is CFO of Acquire, responsible for managing the company’s financial risks, as well as its strategic development, financial planning and reporting, internal audit, real estate, procurement and investor relations. David has many years of multinational professional experience, beginning his career as an Auditor for KPMG Australia. He went on to manage finance and accounting functions for companies across many industry verticals including Entertainment, Technology and Banking & Financial Services before becoming CFO of Stellar. Most recently, David was CFO of Crawford & Company Australia, a subsidiary of the NYSE-listed Crawford and Company Inc., with responsibility covering 13 countries within Asia Pacific.
Chief Operating Officer
As Acquire’s COO, Matt is responsible for driving strategy, streamlining operations and maximising performance across several key areas of the organisation, including global HR process, compliance and Workforce Management (WFM). Matt has an extensive background in senior leadership, with over 20-years’ experience in sales, product management and general management. He was previously COO & General Manager of Contact Solutions. He then headed up strategy at Salmat and became the General Manager of Marketing Solutions. Prior to Salmat, Matt was Vice President, Traveller Services & Product Marketing (Asia Pacific) for Carlson Wagonlit Travel (CWT). Most recently, Matt worked at Heading & Associates/Think Civil.
Chief Financial Officer
David is CFO of Acquire, responsible for managing the company’s financial risks, as well as its strategic development, financial planning and reporting, internal audit, real estate, procurement and investor relations. David has many years of multinational professional experience, beginning his career as an Auditor for KPMG Australia. He went on to manage finance and accounting functions for companies across many industry verticals including Entertainment, Technology and Banking & Financial Services before becoming CFO of Stellar. Most recently, David was CFO of Crawford & Company Australia, a subsidiary of the NYSE-listed Crawford and Company Inc., with responsibility covering 13 countries within Asia Pacific.
Scott Stavretis is CEO and founding director of Acquire BPO. He is the primary decision- and policy-maker for the company, formulating and executing long-term strategies and collaborating with clients, employees, investors and other stakeholders. With many years of executive management experience, Scott has held a track record for driving the success and growth of a number of start-up companies and large organisations prior to his current role.
Chief Commercial Officer
As CCO, Kathryn is responsible for the commercial strategy and development of Acquire BPO. Her key accountabilities include delivering strategic leadership in defining Acquire BPO’s commercial path to growth and profitability, leading the development of the company’s sales strategy with an emphasis on achieving market penetration and cost-effective customer acquisition, implementing the company’s sales strategy across key markets and originating and managing business development opportunities.
Chief Financial Officer
Len is CFO of Acquire, responsible for managing the company’s financial risks, as well as its strategic development, financial planning and reporting, internal audit, real estate, procurement and investor relations. Len has many years of solid professional experience, beginning her career as an Auditor for SGV & Co., the biggest auditing firm in the Philippines. She then moved on to perform financial reporting and accounting for one of the biggest food conglomerates in the country and then to financial planning and analysis for a financial company.
Chief Technology Officer
Andy is Acquire’s CTO, overseeing the company’s technology strategy, driving innovation, maximising the value of fast-changing technologies and leveraging these technologies to build solutions for clients across industries. He is also responsible for leading the company’s highly-skilled and certified technology professionals and for maintaining alliances and partnerships with leading and emerging technology companies. He is credited for the evolution of Acquire BPO’s global Information Technology & Telecommunication (IT&T) infrastructure and software.
Chief Technology Officer
Andy is Acquire’s CTO, overseeing the company’s technology strategy, driving innovation, maximising the value of fast-changing technologies and leveraging these technologies to build solutions for clients across industries. He is also responsible for leading the company’s highly-skilled and certified technology professionals and for maintaining alliances and partnerships with leading and emerging technology companies. He is credited for the evolution of Acquire BPO’s global Information Technology & Telecommunication (IT&T) infrastructure and software.
General Manager, Automation & Intelligence
General Manager, Automation & Intelligence
President, North America
As President of Acquire BPO’s North American operations, Aleks provides visionary leadership that keeps the company committed to its expansion strategy in the American market. His responsibilities include overseeing general operations, developing the US business through the implementation of customer-centric strategies, as well as growing the nearshore delivery centre in the Dominican Republic.
