Providing great customer service isn’t just an option anymore—it’s a make or break reality for every online retailer.

Pasig City, PH – The HR Business Partner team organised a Poster Making Contest on 12 July 2024, allowing some of the A-Team members to showcase their artistry and imagination.Â
Acquire BPO Risk Management & Compliance Team Attends PhilSec 2024Â
Manila, PH – Lianne Collantes, Acquire BPO’s Risk Management & Compliance Director, along with her dedicated team members, recently attended the prestigious PhilSec conference held on July 2-3, 2024.
Acquire BPO Hosts Successful Leaders Summit 2024 with Renowned Guest Speakers
Pasig City, PH – The Acquire BPO Learning and Development Team organised the Leaders Summit 2024 on 4 July 2024. The event featured esteemed guest speakers Francis Kong and Earl Estrera and included Team Leaders, Operations Managers, Senior Operations Managers, and Directors. Â
YPO Members Visit Acquire BPO Headquarters in the PhilippinesÂ
Acquire BPO had the distinct pleasure of hosting members of the Young Presidents Organization (YPO) at our headquarters in the Philippines last March 22, 2024.Â
Providing great customer service isn’t just an option anymore—it’s a make or break reality for every online retailer.
A Harris Interactive survey has found out that 75 percent of customers believe it takes too long to reach a live agent. When they do, agents either fail to answer their questions or make them re-explain a certain issue. Customers expect better service—and the right technology can help you deliver it.
With millennials surpassing baby boomers as the country’s largest demographic segment, as per US Census Bureau, direct sellers will need to exhaust everything to win over these new potential customers.
It’s no secret that technology is rapidly changing the customer experience landscape, but many organisations are still struggling to branch out from traditional service delivery. And that’s a problem: 89% of businesses are soon expected to compete primarily on customer experience, according to Forrester research.
Secure transactions and payments fuel the core of any business operation—because when the money rolls in safely, profit is secured and operations can run smoothly. But with increasing digital disruption in the payments industry landscape, data protection and security issues continue to hound businesses and banks as they scramble to maintain compliance with security standards.
Acquire BPO has been honored as one of the world’s best outsourcing service providers by the International Association of Outsourcing Professionals® (IAOP®).
The judging cemented Acquire BPO on the 2017 Global Outsourcing® 100 list of companies that involved a rigorous scoring methodology, including an independent review by a panel of IAOP customer members with extensive experience in selecting outsourcing service providers.
While outsourcing has traditionally been considered as a way to reduce costs, there’s a lot more capability-augmenting potential to be explored. Find out how to maximize your potential with enhanced capabilities and optimized customer experience at the IAOP Outsourcing World Summit 2017 from February 19-22 at JW Marriott, San Antonio, Texas.
Acquire BPO has recently completed the 100% acquisition of Shore Solutions Inc., one of the fastest-growing BPOs in the Philippines, adding approximately 2000 employees to provide a full suite of outsourcing operations for major corporations located across Asia,...
For contact centres around the world, the choice is clear. Recent events have shaken the infrastructure provider space to clearly bring one provider to the head of the pack. But first, let me give you some background.
Many companies set out to give their customers the best service, but few are able to deliver a truly personalized approach. Why? Because they simply lack the know-how or resources required to make this happen. Learn how at Call Center Week Winter Conference...
Learn how partnering with Acquire BPO can streamline your processes and significantly reduce costs.
Contact us to explore how we can support your goals.