It’s no secret that technology is rapidly changing the customer experience landscape, but many organisations are still struggling to branch out from traditional service delivery. And that’s a problem: 89% of businesses are soon expected to compete primarily on customer experience, according to Forrester research.
That means the success of your business depends on leveraging technology and modernizing your CX approach to meet increasing consumer expectations. Acquire BPO will be at CeBIT Australia from 23-25 May at the International Convention Centre Sydney, Darling Harbour to help you understand how to harness omni-channel technology—a vital business strategy to navigate this fast-paced transition.
At CeBIT, Acquire will join the IBPAP delegation as Australia’s largest outsourcer to the Philippines and as Genesys’ first true BPO partner. The three-day conference will feature sessions including Big Data & Analytics, Cyber Security and FinTech, to name a few.
Drop by Booth i6 to learn more about how our technology solutions can help you drive innovation, provide enhanced customer experience and spur business transformation.