Equal Employment Opportunity revolves around the reality that individuals differ in many ways, such as age, gender, marital status, social status, disability, colour, religion, ethnicity and culture. People must, therefore, be treated based on their merits, not on their differences, at every stage of their employment.
Like many business organisations, the Business Process Outsourcing (BPO) sector considers talent diversity and inclusiveness as competitive capabilities. It recognises the need to build a workforce that reflects the community it serves—an increasingly diverse community that continues to evolve through technology, globalisation, general gaps, ethnicity, etc.
That is why finding the right mix of talent, including different ways of thinking and working, remain at the crux of the BPO model. Through Equal Employment Opportunity policies, BPOs are able to further diversity strategies in programs and talent management, including recruitment/selection, leadership development and succession planning.
So, how exactly does Equal Employment Opportunity benefit the BPO industry? Let us count the ways:
1. Improved recruitment
Equal Employment Opportunity is a powerful tool BPOs employ to identify and attract talent from a diverse pool. A diverse workforce allows BPOs to effectively respond to the varied needs of a diverse customer base.
2. Increased staff retention
Equal Employment Opportunity promotes respect between employers and employees, which often results in increased loyalty and engagement, as well as improved productivity. Through this initiative, BPOs are able to receive a better return on skills investment and to maximise organisational knowledge.
3. Greater customer satisfaction and service
Equal Employment Opportunity creates an environment that is welcoming and respectful. And if employees feel accepted and respected, that will carry over to the customers. With improved staff satisfaction and morale, improved sales and performance follow suit.
4. More innovation
Equal Employment Opportunity acknowledges human capital as a critical strategic asset. By creating and maintaining a multi-skilled and versatile workplace, BPOs can leverage different ideas or new approaches to doing things.
5. Stronger brand reputation
By adopting Equal Employment Opportunity, BPOs are seen as “Employers of Choice” that attract the best talent. By doing the right thing with the right people for the right reasons, BPOs are able to inspire high productivity, boost return on investment and improve customer relations.
Committed to a diverse workforce
Acquire BPO is proud to be an inclusive BPO company that acknowledges, respects and celebrates the differences among its employees. As a global BPO powerhouse, Acquire is committed to creating a diverse population through its policies and practices on Equal Employment Opportunity.
Explore more of Acquire BPO’s strategic assets that drive operational efficiency: http://acquirebpo.com/au/contact-centre-outsourcing/