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Welcoming The Smart Group to the Acquire BPO family

by | Jul 3, 2020

ACQ-The-Smart-Group-blog-post

Acquire BPO has just completed 100% acquisition of The Smart Group, an onshore outsourcing provider based in Melbourne, Australia.

This acquisition will see us expand our capabilities domestically and: 

  • Provide right-shoring services, where majority of contact may be offshore and escalated issues remain onshore. 
  • Offer service delivery options at all stages of a business’ evolution. 
  • Offer a broader suite of Sales and Marketing services. 
  • Cater to more regulated sectors (e.g. government). 
  • Enable a redundancy plan for customers looking for BCP options. 

We selected The Smart Group due to its 20 years of sales experience which will complement our customer service and back-office capabilities, as well as its alignment with our values and culture.  

Australian Financial Review - Acquire BPO

While we’re big believers that work can be delivered exceptionally from offshore locations, we recognise some Australian businesses require a portion of work done onshore. This has become even more evident during COVID-19 as businesses have had to quickly scale up customer c says Scott Stavretis, founder and CEO of Acquire BPO. The acquisition will also allow us to enter new markets, including Government and blue-chip companies with an Australian onshore mandate, and offer a complete outsourcing proposition from customer service, through to sales and marketing.” 

Read more about the acquisition here or here.

 

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