Learn about the latest in outsourcing through Acquire BPO’s official Blogs.

The Value of Strategic Partnerships in Offshore Success | Acquire BPO

by | Sep 14, 2018

In the September 14 issue of the Australian Financial Review, Acquire BPO Chief Commercial Officer (CCO) Kathryn Marshall talks about the value of a solid, strategic partnership to achieve success in offshoring. “The focus of global offshoring has moved from labour arbitrage to a business-value proposition. People used to offshore mainly to save costs, but now they want a partner who can do more than just provide skills and headcount. They want to leverage our expertise to help their business” says Marshall.

A cohesive onshore sales and client services approach embeds advocates for the client within the Acquire business, as well as ensures transparency in communications. Marshall adds “We have a strong governance framework driving how and how often we communicate with our clients.’’

Read the article here.

Want to learn more about how Acquire’s offshoring partnership approach? Click here.

Talk to us

Fill out the form to know how our contact centre solutions can help your business.