Build better customer relationships with specialised support for direct sellers

Focus on your core business while an expert offshore team handles back office tasks.

Why
offshore?

Make more sales, improve service delivery and create remarkable customer experience every time with dedicated offshore support specifically designed for direct selling organisations.

Boost sales

Increase sales by getting better support for consultants so you can differentiate your products and target niche segments.

Drive better customer experience

Improve customer support, first contact resolution and promote 1:1 consultant-customer interactions.

Improve customer service

Leverage technology to bring your business to new channels, emphasising direct online sales through web chat and chatbots.

Why
Acquire BPO?

Leverage our expertise in delivering successful contact centre and back office services for direct selling businesses.

One-stop, offshore shop for direct sales support

Our services include, but are not limited to:

Customer service & support (inbound & outbound)
Retention & win-back programs (promotions & incentives)
Automation and intelligence (web/chatbots, email and reporting)
Back-office support (data entry, order processing, refunds & returns and product enquiry)
HR outsourcing and support

Global partner for growth, expansion

Professional & industry alignment
- Our deep knowledge in sales and customer service for the direct selling industry ensures we’re always aligned with your business goals.
Availability of resources
- We can scale your operations with skilled resources, based on your unique requirements (e.g. during new product launches, seasonal periods, etc.)
Innovative technology
- Our omni-channel technology and established processes will personalise and improve customer experience, 24×7.
Best operational practices
- We implement best practices, especially in areas of process controls and documentation to ensure you get the best service quality.
Training and development
- We provide world-class training and operational flexibility to support BAU as well as project-based work.

Our approach reduces costs and improves quality

With over 14 years’ experience in providing contact centre and back office services, we’re the preferred offshore provider and trusted “growth expansion partner.” We help consultants and customers via phone, email and web chat, whether it regards orders & shipping, account modification, enrollment, refunds and returns, product enquiries, promotions, incentives, commissions, etc.

Our winning results

Our tailor-fit solutions have enabled direct sellers to turn their unique challenges into success stories.

Customer Satisfaction Director

“I am really pleased by the teamwork and willingness to go above and beyond demonstrated by Acquire. It is clear they care for their employees, which is why their employees are taking such good care of my customers. I look forward to building this relationship for years to come!”

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