Scott Stavretis, Acquire BPO’s CEO, was featured on Switzer on Sky Business News in a segment discussing the acquisition of Shore Solutions. He talks about the company’s progress from traditional voice and contact center into a large BPO provider. Acquire now offers a larger suite of business solutions such as back office functionality, human resource outsourcing, knowledge process outsourcing, marketing, finance and other areas of corporate businesses to an offshore environment. Scott also provided insights on why the BPO industry is growing today, where the company is headed, and what factors contributed to Acquire’s success.
One Bad AI Experience Could Drive Customers Away, Acquire BPO Study Warns
70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO Purpose of the Study From the...