Acquire BPO outsourcing glossary
Total Cost of Ownership (TCO)
The complete cost of acquiring, operating, and maintaining a service or product over its entire lifecycle. TCO includes not just the purchase price but also operational costs, maintenance, and other expenses. This metric helps companies understand the full financial impact of their investments.
Calculation Example:
Purchase Price: $10,000
Maintenance Costs Over 5 Years: $2,000
Operational Costs Over 5 Years: $3,000
TCO: $10,000 + $2,000 + $3,000 = $15,000