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Acquire BPO outsourcing glossary

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Skills Matrix

A tool used to assess and track the skills and competencies of employees within an organization. A skills matrix helps identify skill gaps, plan training programs, and allocate resources effectively. 

How to Use a Skills Matrix: 

Identify Key Skills: List the critical skills needed for various roles. 

Assess Competency Levels: Rate employees on each skill. 

Plan Development: Use the matrix to plan targeted training and development initiatives.