Acquire BPO outsourcing glossary
Skills Matrix
A tool used to assess and track the skills and competencies of employees within an organization. A skills matrix helps identify skill gaps, plan training programs, and allocate resources effectively.
How to Use a Skills Matrix:
Identify Key Skills: List the critical skills needed for various roles.
Assess Competency Levels: Rate employees on each skill.
Plan Development: Use the matrix to plan targeted training and development initiatives.