Learn more about Australia’s leading outsourcer
Design, implementation and management of customer contact solutions
Acquire BPO was established in 2005 as a captive environment by two entrepreneurs, in response to the lack of offshoring providers with a high quality solution. The company has since evolved into a full-scale outsourced contact centre and BPO enjoying exponential growth year on year. Today, our company employs 9,500+ experienced professionals and operates from 15 state-of-the-art locations in Australia, the Philippines, the United States and the Dominican Republic. We serve a wide range of industries including Telecommunications, Banking & Financial Services, Insurance, Media, Education and Retail. These services include customer service, sales, technical support, retention campaigns, back-office functions, software development and marketing services for private and publicly-listed companies around the world—helping them to optimise costs, develop operational performance, increase productivity and efficiency and obtain flexibility in staffing and manpower.
Safe
Flexible
Innovative
Core purpose:
Powering businesses, to create a thriving global community
Mission:
To be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price
We act and operate as a true reflection of our clients while promoting continuous improvement.
We deliver unique solutions to exceed expectations and our clients’ strategic objectives.
award-winning outsourcer
years helping companies offshore
employees globally
location worldwide
training and development programs
public and privately listed clients
core values
carrier-grade international MPLS network
employees 5+ team members
female and male diversity
promotions p.a.
leadership training p.a.
Outsource with confidence
- Founded to service Australian telco provider
- 200 FTE
- 1 location
- Contact Centre services
- New Australian headquarters in Melbourne
- 3,500 FTE
- 5 locations
- Contact Centre & Business Process Outsourcing
- Acquisition of Animation1 and SHORE Solutions
- Acquisition of Animation 1
- Open US headquarters (Dallas, Tx)
- Dominican Republic Delivery Centre
- 5,000 FTE
- 11 locations
- Contact Centre, BPO & Marketing services
- 7,000 FTE
- 12 locations
- Global outsourcer
- Omni-channel customer contact solution
- 120+ clients
- Global PCI-DSS certification
- Acquisition of The SMART Group
- 15 locations
- Centres of Excellence launch
- SOC1, SOC2, HIPAA attestations
- Onshore, offshore, Work from Home
- 9,500+ FTE
- Dallas (Irving) Onshore US Delivery Centre
- 130+ clients
- CX 55%, BPO 45% & AI
- 14 Locations
Outsource with confidence
- Founded to service Australian telco provider
- 200 FTE
- 1 location
- Contact Centre services
- New Australian headquarters in Melbourne
- 3,500 FTE
- 5 locations
- Contact Centre & Business Process Outsourcing
- Acquisition of Animation1 and SHORE Solutions
- Acquisition of Animation 1
- Open US headquarters (Dallas, Tx)
- Dominican Republic Delivery Centre
- 5,000 FTE
- 11 locations
- Contact Centre, BPO & Marketing services
- 7,000 FTE
- 12 locations
- Global outsourcer
- Omni-channel customer contact solution
- 120+ clients
- Global PCI-DSS certification
- Acquisition of The SMART Group
- 15 locations
- Centres of Excellence launch
- SOC1, SOC2, HIPAA attestations
- Onshore, offshore, Work from Home
- 9,500+ FTE
- Dallas (Irving) Onshore US Delivery Centre
- 130+ clients
- CX 55%, BPO 45% & AI
- 14 Locations
Discover How Our 9,500+ Team Can Optimise Your Operations
Learn how partnering with Acquire BPO can streamline your processes and significantly reduce costs.
Contact us to explore how we can support your goals.
Discover How Our 9,500+ Team
Can Optimise Your Operations
Learn how partnering with Acquire BPO can streamline your processes and significantly reduce costs.
Contact us to explore how we can support your goals.
