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Acquire BPO outsourcing glossary

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Return on Investment (ROI)

A measure of the profitability of an investment, calculated by dividing the net profit by the initial cost of the investment. ROI is used to evaluate the financial benefits of various business initiatives, including automation and process improvements. 

Calculation Example: 

Net Profit: $50,000 

Cost of Investment: $20,000 

ROI: ($50,000 / $20,000) * 100 = 250%