Acquire BPO outsourcing glossary
Learning and Development (L&D)
A process focused on improving the skills, knowledge, and competencies of employees through structured training programs, workshops, and continuous learning opportunities. L&D is essential for employee growth, performance improvement, and overall organizational success.
Key Components of L&D:
Onboarding Training: Introducing new employees to company policies, procedures, and culture.
Skill Development: Enhancing specific skills through targeted training programs.
Leadership Development: Preparing employees for leadership roles through specialized training and mentoring.