Technology to ensure seamless customer interactions

Empower customers, boost engagement and get optimal results with our feature-rich contact centre software.

Powerful and feature-rich contact centre software

Our contact centre technology provides clients with proactive and reactive channel management, enabling them to be responsive to market demands. We’ve invested in leading technology solutions to support businesses’ current and future needs. We offer a choice of enterprise-grade telephony platforms to improve efficiency & productivity, streamline interactions and ensure superior customer experience.

The leading automated, unified, enterprise-wide workforce management platform that optimises onshore and offshore resource needs ensuring better forecasting and real-time adherence management.

Features:

Workforce optimisation
Adherence management
Cloud-based management
Capacity planning
Employee and operational flexibility
Interaction channel improvement

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Our proprietary contact centre telephony solution that is fully customisable and scalable to fit any business and deliver value and customer satisfaction.

Features:

Single channel (voice) ACD
Agent desktop
Supervisor console
Wallboards
Reporting
Call recording
NPS-CSAT integration
Integration to Salesforce

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The market-leading end-to-end omni-channel solution that enables businesses to seamlessly manage and prioritise interactions wherever and whenever customers prefer. Omni-channel capabilities: