Optimal performance with 99.999% network availability

World-class network infrastructure

Acquire proudly provides clients with ‘best-in-class’ technology and infrastructure solutions. Our stable network operates with a highly resilient configuration and a technology layer that delivers critical business functionality to our contact centres all around the world. This is maintained by IT and network experts who are employed in-house, assuring even the most complicated network or IT issues are resolved swiftly.

Our technology and network solutions are built around the following characteristics:

• Carrier-grade dedicated International Private Lines (IPLs) in our facilities, providing ‘local call’ clarity and continuity for all connections, from anywhere around the globe.
• Triangular set-up network design, utilising diverse paths for geographical redundancy and employing multiple Tier One carriers worldwide to mitigate risks of carrier-level outages.
• Business communication delivered using our Genesys omni-channel and Segue contact centre platforms distributed in each of our data centres throughout the world to ensure you never miss a call.
• A highly skilled professional services team to integrate our technology directly into our clients’ CRM and ERP systems and ensure seamless integration and automation.