Secure, innovative outsourcing solutions for the Technology industry

Today, the tech industry is more important than ever. As the industry offers specialised technology-oriented solutions using hardware, software, networks and electronics AND with digital transformation evolving at rapid speed, companies and consumers are adopting online solutions at work and home. To stay nimble and sustainable amid the competitive landscape, techology companies need to outsource with a reliable outsourcing partner.

Tech companies are outsourcing people and resources as well leveraging AI to operate more efficiently and augment the capabilities of their existing workforces. Yet there are significant skills gaps within the industry, with nearly 68% of tech companies indicating moderate-to-high skills gaps around AI. At Acquire BPO, our specialist automation teams can help you deploy the right teams and integrate AI-driven technologies and processes into your operations—streamlining repetitive tasks, scoping security risks and providing 24×7 customer support.

Security remains a top concern due to the vast amounts of sensitive personal data access apps, software, hardware and network services—making tech firms and their customers extremely vulnerable to cyber-attacks. But most companies don’t have the capabilities or expertise to protect themselves against potential threats. That’s why the right BPO partner for technology can fortify your operations. At Acquire BPO, we take information security seriously: we operate against the strictest international standards and compliance protocols including PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.

With more people dependent on technology for their work and home lives, competition within the industry is fierce. Online habits formed during the pandemic (e.g. remote work, online shopping, virtual workouts, etc.) are sure to stay post-pandemic, so tech companies will face greater competition for market share. This means tech firms will need to stay agile in order to maintain sustainable business growth. Employing an in-house team can be expensive and slow down business response based on consumers’ real-time usage levels. At Acquire BPO, we have over 15-years’ experience deploying scalable BPO solutions quickly for private and publicly listed tech companies, eliminating the risks associated with direct employment. Our flexible outsourcing engagement models range from traditional, fully-managed operations from our modern workspaces or via a virtual, Work from Home (WFH) model.