BPO services for Media and Entertainment companies

Video streaming continues to dominate media consumption, with 69% of respondents to Deloitte’s Digital Media Trends Survey indicating they have at least one video streaming subscription. This means there are an abundance of media companies looking at new ways to create direct relationships with consumers, who have the power to choose the absolute best provider. Nearly 44% of consumers say an ad-free experience is a prime determining factor when opting for a streaming service.

We pride ourselves on delivering the highest quality BPO services for media and entertainment companies. We’ve received multiple industry recognitions from the International Business Awards and the CCW Excellence Awards. And we’re consistently listed as one of the world’s best outsourcing providers the International Association of Outsourcing Professionals’ (IAOP®) Global Outsourcing 100® list.

Reducing operational costs while improving key back-office functionalities is core to success in the competitive media network space. We have demonstrable experience attracting, training and retaining skilled resources to handle tasks such as commercial inventory management, scheduling, customer service and onscreen ad placements—at efficiency levels that exceed those of most in-house teams. Performance is measured and optimised based on staffing, attendance, code adherence, keying errors, scheduling, placement instructions and network availability.

Forward-thinking media enterprises are reinvesting the cost savings that come from outsourcing to drive digital transformation. At Acquire BPO, our specialist automation and intelligence teams can transform back office BPO for media companies by streamlining repetitive processes through Robotic Process Automation (RPA), providing secure self-service options through voice biometrics or even eliminating spam or inappropriate content through Artificial Intelligence (AI). Automation can help increase productivity, improve efficiencies and reduce human error, enabling you to reallocate resources to higher value customer support for media companies.

Improving service delivery is another key driver for media firms looking to exceed consumer expectations. Our best-in-class technology, including Genesys’ powerful omni-channel solution, and Segue, our enterprise-grade telephony platform, equip your operations with seamless interactions across customers’ preferred channels. We have a redundant global MPLS network with 99.999% network availability to ensure ‘local call’ clarity and uninterrupted service.

Data security is a top priority for media enterprises, which handle vast amounts of sensitive personal information. According to an Akamai Technologies report, there were approximately 30 billion data breaches related to online streaming services from 2018-2019. This means it’s more important than ever to fortify your customer support for media companies with the strictest international security standards. At Acquire BPO, we take information security seriously: we adhere to strict compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.

We’re the only known BPO to operate its own carrier-grade MPLS network servicing Australia, the Philippines and the United States. Our network operates against maximum security at all points of access, with data filtering and firewalls. Internet filtering is also in place, blocking any non-Operations-related activity that poses any form of security risk.