Outsourcing solutions for the
Banking & Financial Services industry

As a trusted provider of BPO services for banks and financial institutions, Acquire BPO offers outsourcing solutions that help clients reduce costs, provide consistent customer experience and deliver increased value back to stakeholders. Our contact centre, back-office and automation solutions are rapidly scalable and meet certification-level security standards for customer data protection. Our Centre of Excellence (CoE) in Accounting & Finance, led by Subject Matter Experts (SMEs), leverages industry expertise to deliver a higher value engagement for clients—from recruiting the most qualified resources to re-engineering processes through automation.

Financial services is a billion-dollar industry in Australia, with Gartner forecasts reaching $96.4 billion this year. To thrive in this highly competitive market, you need a partner specialised in running contact centre outsourcing for banking & financial services built around strategy and compliance.

Data security can make or break any organisation handling customer information. Issues such as identity theft and credit card fraud cost the financial services industry upwards of $527 million, so it’s more important than ever to fortify your bank customer support services with the strictest international security standards. At Acquire BPO, we take information security seriously: we adhere to strict compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.

With evolving industry requirements and consumer demands, it’s important for financial services companies to have the ability to scale rapidly to support business growth with speed and competency. We have demonstrable experience successfully deploying high-performing outsourced teams for ASX-listed financial services organisations—via traditional site-based operations or a Work from Home (WFH) set-up.

This year, the Australian financial services industry is expected to spend $18.5 billion on technology—an increase of 5.2% from 2019. Our specialist automation and intelligence teams can transform bank back office solutions through Robotic Process Automation (RPA) by streamlining repetitive finance processes. We also offer best-in-class technology, including feature-rich contact centre software, enterprise-grade telephony systems and 99.999% network availability to ensure ‘local call’ clarity and uninterrupted service.