Comprehensive back office outsourcing solutions

At Acquire BPO, we’re an Australian-owned and managed back-office service provider with 15-years’ experience helping private and publicly listed companies streamline business processes through outsourcing. Directed by a Melbourne-based executive team, we provide professionally qualified back-office resources that have expertise in the areas of accounting and bookkeeping, administration, image & document processing and software development, to name a few.

We have demonstrable experience driving operational efficiencies for a diverse array of Australian organisations, including government and blue-chip companies, that require some or all work to be done onshore. The SMART Group, a Melbourne-based outsourcer, became part of Acquire BPO in July 2020 after a 100% acquisition.

We take information security seriously, so our back-office solutions are designed with a keen understanding of Australian regulatory mandates. Our security and compliance standards include global PCI-DSS certification (Version 3.2, Level 1 Service Provider), SOC 1&2, COPC, Australian Privacy Laws, Australian Financial Services Regulatory Framework and ISO/IEC 27001:2013. Read more about our certifications here.

We extend our Australian-centric culture to our offshore teams in the Philippines, where we maintain a vibrant talent pool of professional and highly trained resources to ensure your customers have only the most positive experience. Our seasoned experts have undergone extensive training programs and follow best practices while using the latest tools and platforms.

Whether it’s onshore or offshore, your back-office outsourcing engagement is supported by our Australian-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers to ensure seamless culture transfer, risk-free transition and hands-on focus for a truly competitive advantage.

Our right-shoring services are delivered via a range of flexible engagement models, including traditional full-managed operations out of our premium BPO workspaces in the Philippines or a secure Work from Home (WFM) setup with high-performing remote staff, safeguarded technology and connection and ongoing support. These outsourcing engagement models enable you stay agile to changing market trends, seasonal shifts and unexpected events. We have stringent Business Continuity Planning (BCP) options to ensure business resiliency and uninterrupted operations.

Reinvest the cost savings from outsourcing into technology and innovation. Our holistic BPO automation solutions are designed by specialist Artificial Intelligence (AI) experts who can help you eliminate repetitive, time-consuming tasks with Robotic Process Automation (RPA), provide customers with secure self-service options with voice biometrics and offer 24/7 customer support with dedicated chatbots.

Acquire BPO is the only known BPO to operate its own MPLS network servicing Australia, the Philippines and the United States. This enables us to proudly guarantee business continuity with 99.999% network availability and a redundant infrastructure that includes onshore data centres in highly secure and stable locations and industry-leading integrated web applications.

Fulfill back office functions through business process outsourcing

We understand that every part of a business is vital, including back office. Put a stop to missed deadlines, inaccuracy and mediocre output and give your business the results it deserves. At Acquire BPO, we provide extensive back-office functions and flexible Knowledge Process Outsourcing (KPO) services. Boost work quality and productivity and reduce overhead costs with our scalable back office services. Whether it’s data entry, email correspondence, payroll or any other administrative task, we have offshore professionals to take care of it. Our services include (but are not limited to):

• Accounting and Bookkeeping
• Back Office
• Content Moderation
• Data Cleansing
• Data Entry
• HR Admin and Payroll
• KPO
• Payment Processing and Tracking
• Legal and Medical Transcription
• Research and Information-Gathering