Increase customer satisfaction with professional Retail BPO services

Over the last decade, more and more shoppers have shifted from traditional brick-and-mortar stores to the digital marketplace. However, the recent COVID-19 crisis has forced everyone to shop online more than ever before. But once the ‘new normal’ officially arrives with consumers returning to stores, retailers will need to leverage a contact centre solution for consumer goods to be ready to seamlessly integrate digital and in-store experiences to stay competitive.

In 2020, price alone is no longer the most important driver for customers. Whether it’s in-store or online, customers expect convenient, frictionless experiences—from product enquiries to purchasing and returns.There’s an overabundance of choices, so brands need to go above and beyond to provide the best retail customer support to turn potential customers into loyal brand advocates.

Eighty percent of people will stop shopping with a retailer if they experience poor customer service. As a preferred retail BPO partner, Acquire BPO’s call centre services for retailers are handled by professional resources ensure all customer enquiries are handled with the utmost care. Our high-performing outsourced teams use the latest contact centre software, such as Genesys’ power omni-channel platform and Segue, our enterprise-grade telephony tool, for seamless CX across all touchpoints.

Retailers need to stay agile in order to maintain sustainable business growth. Employing an in-house team can be expensive and slow down business response to shifts in market demands and sales seasons. We have 15-years’ experience providing rapidly scalable BPO solutions for retail companies and other consumer goods providers, eliminating the risks associated with direct employment. Our flexible outsourcing engagement models range from traditional, fully-managed operations from our state-of-the-art global workspaces or via a virtual, Work from Home (WFH) set-up.

Convenience may be the biggest factors driving consumer decision-making, but it’s technology that will elevate and protect the end-to-end shopping experience. Our specialist automation and intelligence teams can help you leverage Artifical Intelligence (AI) and machine learning to provide 24×7 chat support and eliminate repetitive and time-consuming tasks through Robotic Process Automation (RPA). Large amounts of customer information are exchanged during in-store and online transactions, so it’s more important than ever to fortify your retail customer support with strict protocols. At Acquire BPO, we take information security seriously: our retail BPO services are backed by the most stringent compliance standards such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.