Comprehensive back office outsourcing solutions

At Acquire BPO, we’re an award-winning back-office service provider with 15-years’ experience helping private and publicly listed companies streamline business processes through outsourcing. Directed by a global executive team, we provide professionally qualified back-office resources that have expertise in the areas of accounting and bookkeeping, administration, image & document processing and software development, to name a few.

We take information security seriously, so our back-office solutions are designed with a keen understanding of US regulatory mandates. Our security and compliance standards include global PCI-DSS certification (Version 3.2, Level 1 Service Provider), SOC 1&2, COPC, US Privacy Laws, US Financial Services Regulatory Framework and ISO/IEC 27001:2013. Read more about our certifications here.

At Acquire BPO, we provide high-performing outsourced teams based offshore in the Philippines or nearshore in the Dominican Republic. We’ve established a Center of Excellence (CoE) focused on continually innovating our back-office outsourcing solutions. Led by subject matter experts (SMEs), our CoE team approaches your engagement with a strategic consultancy approach and ensures consistent service delivery.

We extend our American-centric culture to our teams in the Philippines and the Dominican Republic, where we maintain a vibrant talent pool of professional and highly trained resources to ensure your customers have only the most positive experience. Our seasoned experts have undergone extensive training programs and follow best practices while using the latest tools and platforms.

Whether it’s offshore or nearshore, your back-office outsourcing engagement is supported by our US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers to ensure seamless culture transfer, risk-free transition and hands-on focus for a truly competitive advantage.

Our outsourcing services are delivered via a range of flexible engagement models, including traditional full-managed operations out of our premium BPO workspaces in the Philippines and the Dominican Republic or a secure Work from Home (WFM) setup with high-performing remote staff, safeguarded technology and connection and ongoing support. These outsourcing engagement models enable you stay agile to changing market trends, seasonal shifts and unexpected events. We have stringent Business Continuity Planning (BCP) options to ensure business resiliency and uninterrupted operations.

Reinvest the cost savings from outsourcing into technology and innovation. Our holistic BPO automation solutions are designed by specialist Artificial Intelligence (AI) experts who can help you eliminate repetitive, time-consuming tasks with Robotic Process Automation (RPA), provide customers with secure self-service options with voice biometrics and offer 24/7 customer support with dedicated chatbots.

Acquire BPO is the only known BPO to operate its own MPLS network servicing the United States, the Philippines and Australia. This enables us to proudly guarantee business continuity with 99.999% network availability and a redundant infrastructure that includes onshore data centers in highly secure and stable locations and industry-leading integrated web applications.