Gain competitive edge with Supply Chain & Logistics BPO services

We drive efficiencies, cost savings and innovation with our logistics BPO services

LET’S TALK

Supply chain and logistics outsourcing services will allow you to enjoy elevated customer service, operational agility and cost-efficiency. Acquire BPO’s scalable contact center, back office and automation solutions can meet market demands.

Our offerings include an array of specialized services including claims processing, consolidations, product returns, and quality assurance, meticulously designed to optimize your operations. Leveraging our rapid scalability, we align our solutions with market trends and demands, ensuring you’re always ahead of the curve.

As the global logistics sector anticipates growth, reaching an estimated USD 15.88 billion by 2027, the surge in digital sales channels amplifies the need for unprecedented efficiency and customer service. In this competitive space, retail emerges as a dominant player, echoing the intensified need for streamlined operations.

Outsourcing benefits for logistics & supply chain

Capability & performance

In Gartner’s Logistics Outsourcing Survey, 42% of respondents said they’re looking for providers that can design, build, run and measure logistics functions. At Acquire BPO, we have extensive experience successfully deploying high-performing logistics customer support and back-office teams for major supply chains. Our experienced claims and supply chain specialists are supported by Team Leads (TLs), Quality Analysts and Operations Trainers to ensure optimal performance.

Scalability & flexibility

Logistics business process outsourcing is more than a means to reduce costs. Firms are turning to outsourcing partners to help them stay agile for market changes, shifts in trade policies and digital transformation. We offer flexible engagement models so clients can outsource on their own terms, from a fully managed operation to a collaborative, bespoke solution—via traditional site-based operations or a Work from Home (WFH) set-up.

Innovation & security

Nearly half of all supply chains will invest in Artificial Intelligence (AI) by the end of 2021, resulting in productivity improvements of 15%. Our specialist automation and intelligence teams can transform operations through Robotic Process Automation (RPA) by streamlining repetitive processes. Furthermore, our logistics business process outsourcing solution is backed by strict compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.

Logistics BPO services

Our outsourcing solutions include, but are not limited to:

 

  • Air Waybill Processing
  • Emergency Hotlines & Dispatching Services
  • Freight Audit and Payment
  • Freight Booking Administration
  • Invoice Processing
  • Logistics Data Entry
  • Services Rate Enquiry

In a landscape ripe with rewards and opportunities, logistics executives are on the lookout for a BPO partner that’s adept not just in service delivery but in carving distinct competitive edge. Acquire BPO is more than a service provider—we are your strategic ally that can drive efficiency and innovation into your logistics operations.

Our valued clients

Acquire BPO’s outsourcing solutions are trusted by the following client partners:

Why Acquire BPO?

Industry expertise

Proven operational performance by talented resources, guided by a global management team with deep knowledge of the US banking& financial services industry.

Availability of resources

Scalable operations with an extensive talent pool of skilled agents, data specialists and medical transcriptionists, to name a few—ready to work from our state-of-the-art workspaces or remotely.

Security & compliance

Global PCI certification and compliance to standards and best practices including SOC 1&2, COPC, US Privacy Laws, US Financial Services Regulatory Framework and ISO/IEC 27001:2013.

Seamless client experience

Risk-free transition, hands-on focus and cultural alignment through local Client Relationship Managers (CRMs)and PRINCE2-certified Project Managers.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.

Specialized AI support

Remarkable, personalized and 24×7 customer experiences through specialized automation & Artificial Intelligence (AI) support and leading-edge omni-channel technology.

Discover How Our 9,500+ Team Can Optimise Your Operations

Learn how partnering with Acquire BPO can streamline your processes and significantly reduce costs.

Contact us to explore how we can support your goals.

Contact Us

Discover How Our 9,500+ Team
Can Optimize Your Operations

Learn how partnering with Acquire BPO can streamline your processes and significantly reduce costs.

Contact us to explore how we can support your goals.