BPO services for Energy & Utilities companies

At Acquire BPO, we offer flexible and scalable BPO services for energy and utilities for a wide range of companies that distribute energy & gas, provide electricity & gas comparisons and manage waste & recycling. Customer service, customer retention, sales and technical support are some of the call center outsourcing services for energy and utilities that our clients leverage to exceed consumer expectations, increase sales and reduce costs. We have 15-years’ experience helping energy and utilities companies outsource with confidence.

Evolving customer preferences, emerging technologies and safeguarding against cyberattacks are some of the most pressing issues energy and utilities companies are facing in 2020.

Rising labor costs and skills gaps are making it harder for energy and utilities companies to find the right talent as the industry evolves. Oftentimes, the skills of the employee don’t match the work they’re actually doing—or what the company needs. Firms are turning to third-party partners like Acquire BPO for call center services in the energy industry to quickly scale best-fit staff without the risk over under- or over-resourcing. We have solid experience deploying high-performing outsourced teams for contact center and back-office tasks such as billing, collections, customer service, reporting, retention, sales and technical support. Operations are supported by Team Leads (TLs), Quality Analysts and Operations Trainers to ensure optimal performance.

Technological advancements is a major challenge for energy and utilities providers. Firms in this sector can boost efficiencies, resiliencies and customer experience with automation—but they need the right partner to do so effectively. At Acquire BPO, our specialist automation and intelligence teams can transform call center outsourcing services for energy companies with secure self-service options through voice biometrics and 24×7 customer support through chatbots. Furthermore, our Robotic Process Automation (RPA) capabilities can help you streamline repetitive, time-consuming processes so your resources can focus on higher value work.

Energy and utilities companies handle large swathes of customer data, which makes them a prime target for cyber-attacks. Government regulatory standards are strict as well, making it even more important to fortify your utilities BPO services with a trusted partner. At Acquire BPO, we take information security seriously: we adhere to strict compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure our outsourcing services for energy companies are always protected.