Fully-managed, results-driven operations

With our Comprehensive Outsourcing model, we’ll drive all aspects of your operations—from process management, training, quality assurance, facilities management, technology and other shared support services.

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Comprehensive Outsourcing

This is our traditional, full-scope outsourcing solution where we drive operational performance & KPI success, Quality Assurance, training and a complete range of shared support services. With our Comprehensive model, you’ll enjoy the following components:

People – Qualified resources recruited, trained and employed by us to serve as a high-performing extension of your local teams.
Performance – Full outsourced management of your operations, including support, training, QA and compliance.
Technology – Contact center systems such Genesys’ omni-channel platforms, Verint WFM platform and Segue, our scalable, cloud-based platform.
Assets – Dedicated workspaces, hardware and software, redundant network connectivity and enterprise-grade telephony platforms.
Support – Access to shared services such as IT support, facilities management, recruitment, HR management, payroll and more.

Outsource with confidence

Operational excellence

Proven operational performance by high-performing talent and experienced international teams, directed by a global executive team.

End-to-end client experience

Risk-free transition and hands-on focus through local Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers.

99.999% network availability

Redundant infrastructure, onshore data storage in highly secure and stable locations, purpose-built design for real-time traffic applications, voice and video.