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Software


Our contact center technology provides clients with proactive and reactive channel management enabling them to be responsive to market demands. We’ve invested in leading technology solutions to support businesses’ current and future needs. We offer a choice of enterprise-grade telephony platforms to improve efficiency, productivity, streamline interactions and ensure superior customer experiences.

Our proprietary contact center telephony solution, fully customizable and scalable to fit any business to deliver value and customer satisfaction.

Features:

  • Single channel (voice) ACD
  • Agent desktop
  • Supervisor console
  • Wallboards
  • Reporting
  • Call recording
  • NPS-CSAT integration
  • Integration to Salesforce

The market-leading end-to-end omni-channel solution that enables businesses to seamlessly manage and prioritize interactions wherever and whenever customers prefer.

Omni-channel capabilities:

  • Email
  • Chat
  • SMS/MMS
  • Co-browse
  • Web callback
  • Social media engagement
  • Mobile engagement
  • Web engagement

Find out more how our platforms will improve customer experience. Download our software brochure here.