At Acquire BPO, we understand and value our clients' relationships with their end-customers. This is underpinned by our successful, results-driven inbound and outbound contact centre outsourcing solutions, including voice, chat and email support.
The key to an effective acquisition campaign is to understand the customer and apply insight and intelligence to drive increased revenue in a cost-effective manner.
At Acquire BPO, we approach each engagement using a structured model that ensures all stakeholders are on the same page to achieve customer acquisition and sales targets—starting from program inception to understanding each clients' business, products, services and target audience. Our strategic and sustained customer acquisition solutions include:
- List building and lead generation
- Order-taking and payment processing
- Sales, telemarketing and account management
We recognise the importance of great interactions through personalised customer service.
Our commitment to clients is the same as our commitment to their customers, ensuring expert care, rapid resolution and opportunities to create or realise additional value from the call. Our customer service representatives deploy high quality standards, processes and technologies to respond promptly to callers and provide the appropriate level of support.
- Level 1, 2 and 3 technical support
- Web chat and email support
We help our clients turn customers into brand advocates through our customer retention services.Using the right CRM techniques and tools, we improve response rates, increase order values and develop loyalty programs that maximise client revenue and profit. We build relationships with existing customers, measure causes of dissatisfaction and implement steps to prevent these causes.
- Retention and 'win back' campaigns
- Sales verification and quality assurance